Multilingual Customer Service Reps On-site/Remote (Greece-based)

ST Global Talent Connect; Paris; Remote; EUR 18,000 - 24,000; Full time

Job summary

ST Global Talent Connect is hiring multilingual Customer Service Representatives to work remotely from Greece, with on-site/remote flexibility. Required languages include French, Italian, or Spanish at C1, plus English at B2+. Start ASAP and join our Trust & Safety support team focusing on high-quality, empathetic user assistance.

You will learn platform guidelines, apply policies, and help maintain safe, positive experiences for users worldwide.

Qualifications

• Fluency in French, Italian, or Spanish at C1 and strong English at B2+.
• High school diploma required; higher education or military experience is a plus.
• Experience in customer service, moderation, or BPO is advantageous.
• EU citizenship or valid Greek residency.

Responsibilities

• Assist users with empathy and professionalism, ensuring high-quality support.
• Gain knowledge of platform guidelines, community standards, and internal policies.
• Make thoughtful and fair decisions to support a positive user experience.
• Maintain a warm and respectful tone in all communication.
• Investigate account issues, review user reports, and moderate sensitive content.
• Share ideas to improve processes and enhance customer experience.
• Identify behavioral trends and help refine internal procedures.
• Review flagged content with care, accuracy, and discretion.
• Contribute to improvements in operational efficiency and quality.

Skills

French (C1)

Italian (C1)

Spanish (C1)

English (B2+)

Education

High school diploma

Job description

About the job Multilingual Customer Service Reps On-site/Remote (Greece-based)

Now Hiring: French, Italian & Spanish-Speaking Customer Service Representatives Remote in Greece
Work Location: Remote (based in Greece)
Languages Required: French (C1), Italian (C1), or Spanish (C1) + English (B2+)
Start Date: ASAP

Are you passionate about creating a safer and more inclusive online space? Do you have a natural talent for communication and problem-solving? If so, we invite you to join a dynamic international team as a Customer Service Representative!

Your Responsibilities

As part of our Trust & Safety support team, you will:

• Assist users with empathy and professionalism, ensuring high-quality support.


• Gain deep knowledge of platform guidelines, community standards, and internal policies.


• Make thoughtful and fair decisions to support a positive user experience.


• Maintain a warm and respectful tone in all written and verbal communication.


• Investigate account issues, review user reports, and moderate sensitive content.


• Share ideas to improve processes and enhance the customer experience.


• Identify behavioral trends and help refine internal procedures.


• Review flagged content with care, accuracy, and discretion.


• Contribute to ongoing improvements in operational efficiency and quality.

What Were Looking For

Language Proficiency: Fluency in French, Italian, or Spanish (C1), and strong English (B2+).

Analytical Thinking: Ability to assess complex situations and apply policy appropriately.

Education: High school diploma required; higher education or military experience is a plus.

Experience: Previous customer service, moderation, or BPO experience is an advantage.

Cultural Awareness: Sensitivity to social norms and digital behavior across different regions.

EU citizenship or valid Greek residency

Why Join Us?

At the core of our work is a deep commitment to community and digital well-being. As part of our team, you'll help create positive, respectful, and safe experiences for users around the world.

If you are empathetic, detail-oriented, and ready to make a difference in the online spacewe want to hear from you!