Mandarin-Speaking Customer Success Pro (Penang)

CB Talents SP; Saumur; On-site; EUR 7,195 - 10,793; Full time

Job summary

CB Talents SP in Penang is seeking a Customer Service Representative for a Tobacco project with Mandarin language focus. The role handles inbound inquiries, supports online orders, and resolves issues with empathy and accuracy. Strong verbal English skills at least to B2 level are required, and a diploma or bachelor’s degree is expected.

Fresh graduates are welcome. Responsibilities include assisting customers via phone and email, processing payments securely, and collaborating with the team to

Qualifications

• Diploma or Bachelor's degree in any field.
• Minimum B2 level English proficiency (spoken and written).
• Relevant customer service experience preferred.
• Fresh graduates welcome, especially from communication fields.

Responsibilities

• Respond to customer inquiries via phone and email in a timely and professional manner.
• Assist customers with online orders and related concerns.
• Handle customer issues with empathy, accuracy, and efficiency.
• Process payments and manage sensitive information securely.
• Identify and escalate urgent or complex issues when needed.
• Maintain a positive and professional attitude in all interactions.
• Collaborate with team members to improve processes and service quality.
• Stay updated through training and continuous learning.
• Meet performance targets and adhere to company policies.

Skills

Customer service

Communication

Active listening

Empathy

Problem solving

Call center experience

Education

Diploma or Bachelor's Degree

Job description

CB Talents SP in Penang is seeking a Customer Service Representative for a Tobacco project with Mandarin language focus. The role handles inbound inquiries, supports online orders, and resolves issues with empathy and accuracy. Strong verbal English skills at least to B2 level are required, and a diploma or bachelor’s degree is expected.

Fresh graduates are welcome. Responsibilities include assisting customers via phone and email, processing payments securely, and collaborating with the team to