Luxury Retail Team Leader - Sales & Service

kate spade new york; Vélizy-Villacoublay; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Inclusive environment

Career progression

Volunteer day

Ambassador Programme

Social events

Diversity initiatives

Employee discount

Incentive programme

Job summary

Coach, a global luxury fashion house, seeks an Assistant Store Manager in Europe to partner with the Store Manager to drive sales performance, operations, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of a dynamic, expressive brand and your own career growth.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.

Responsibilities

• Drive Sales & Strategy: support Store Manager in forecasting, planning, and category initiatives; monitor KPIs and adjust strategies.
• Deliver Exceptional Service: create an inclusive, high-energy environment that meets Coach service standards and acts as brand ambassador.
• Lead & Develop Talent: recruit, onboard, and coach team members; build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, and data acquisition; leverage social media trends.
• Ensure Operational Excellence: oversee policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising; maintain safety and vendor relations.
• Collaborate & Communicate: partner with leadership to interpret market trends and share insights with district and corporate teams.

Skills

Leadership

Customer focus

Communication

Microsoft Office

Tools

Retail systems

Clienteling software

Job description

Coach, a global luxury fashion house, seeks an Assistant Store Manager in Europe to partner with the Store Manager to drive sales performance, operations, and team development. You will lead by example on the sales floor, delivering exceptional customer experiences and upholding Coach service standards.

Your ability to adapt across roles and implement impactful strategies will contribute to the success of a dynamic, expressive brand and your own career growth.