Luxury Store Lead & Growth Coach

Coach Stores France SARL; Vélizy-Villacoublay; On-site; EUR 35,000 - 55,000; Full time

Benefits offered by this job

Inclusive environment

Internal mobility & career progression

Volunteer day

Ambassador Programme

Learning & development opportunities

Regular social events

Equity Inclusion & Diversity

Employee discount

Incentive programme

Job summary

Coach Stores France SARL is seeking a Store Leader in the Île-de-France region with strong fashion retail background. You will support the Store Manager in achieving sales goals, deliver exceptional service, and lead a dynamic team in a fast-paced environment.

You will recruit, coach, and develop talent while driving omni-channel initiatives and ensuring operational excellence. English proficiency is required and flexibility to work a demanding schedule is expected.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Strong English language proficiency; flexible schedule including nights, weekends, peak seasons.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Customer focus

Communication skills

Microsoft Office

Retail systems

English proficiency

Flexibility

Education

Education and experience mix

Tools

POS systems

MS Office

Job description

Coach Stores France SARL is seeking a Store Leader in the Île-de-France region with strong fashion retail background. You will support the Store Manager in achieving sales goals, deliver exceptional service, and lead a dynamic team in a fast-paced environment.

You will recruit, coach, and develop talent while driving omni-channel initiatives and ensuring operational excellence. English proficiency is required and flexibility to work a demanding schedule is expected.