Luxury Store Team Leader & Coach

Prada Group; Paris; Presencial; EUR 55 000 - 75 000; Tempo integral

Resumo da oferta

Prada Group is seeking a Team Manager to drive store success through leadership, training, and coaching. You will prioritize team development, proactively pursue sales targets, and ensure an exceptional client experience aligned with Prada's brand values.

The role focuses on client journey execution, product training, talent acquisition, and creating a positive work environment that fosters growth and collaboration across store leadership and teams.

Responsabilidades

• Leadership and growth: Take ownership of guiding, nurturing, and developing your team to their fullest potential while inspiring a culture of excellence, teamwork, and growth
• Performance Excellence: Drive your team to exceed KPI targets while contributing to the overall success of the store (setting goals and managing individual performances)
• Performance Conversations: Collaborate with the Store Manager/Director to conduct regular performance discussions, analyze results, and create actionable plans.
• Feedback and Development: Motivate and support your team with consistent feedback and coaching, ensuring a seamless client experience by identifying individual development needs and partnering with Retail Trainers to tailor development plans
• Client Centric & Product Training: Train your team on all aspects concerning Client Journey, clienteling, storytelling and product knowledge to allow them to meet and exceed business goals
• Talent Acquisition: Participating in identifying, recruiting and onboarding talents in collaboration with the Store Manager
• Positive Work Environment: Lead by example by creating a positive and harmonious work environment, ensuring cooperation within the team and between store leadership
• Optimized Sales Floor Management: Ensure that business opportunities are maximized through efficient sales floor management, maintaining a visible and consistent presence for your team
• Client Experience: Lead and inspire your team to deliver a superior client experience, adhering to all Client Journey principles to foster long-term client relationships
• CRM and Clienteling: Contribute to enhancing store performance through CRM and clienteling led initiative (training Client Advisors across all clienteling steps including data collection, client outreach, private appointments, re-purchases, VIC engagement and retention)
• Client Base Expansion: Proactively identify opportunities to engage with new clients (prospects) to expand the store's client base
• After Sales: Ensure to provide to clients a unique experience including the after sale process that is an additional service the company provides to maintain items longevity and quality throughout the years. Having clients in the store is always an opportunity increase loyalty and maximize business opportunities.

Descrição da oferta de emprego

Prada Group is seeking a Team Manager to drive store success through leadership, training, and coaching. You will prioritize team development, proactively pursue sales targets, and ensure an exceptional client experience aligned with Prada's brand values.

The role focuses on client journey execution, product training, talent acquisition, and creating a positive work environment that fosters growth and collaboration across store leadership and teams.