Customer Service Assistant

zChocolat; Niozelles; Sur place; EUR 6 700 - 8 400; Plein temps

Résumé du poste

zChocolat is seeking a customer service-oriented team member in France to manage client communications, take orders by phone, and handle issues related to delivery tracking and customs. The role supports other departments during peak seasons and engages with customers via social channels.

Ideal candidates understand online tools, stay adaptable, and maintain composure during busy periods, ensuring a high level of client satisfaction with every interaction.

Qualifications

• Excellent customer service and communication with clients.
• Ability to work in a team and manage stress during peak seasons.
• Familiarity with online tools and the internet.

Responsabilités

• Corresponding with zChocolat clients via email and phone
• Taking orders over the phone
• Dealing with complaints, DHL online delivery tracking, customs problems etc
• Responding to comments left by clients online (Facebook, Trustpilot...)
• Update client information on the site where necessary
• Assisting other departments (Customer Service and Logistics) during peak seasons

Connaissances

Customer service

Adaptability

Stress management

Online tools

Description du poste

We are an online business in the luxury gift market. 80% of our revenue comes from export.

Vos missions

The job will consist of :

• Corresponding with zChocolat clients via email and phone
• Taking orders over the phone
• Dealing with complaints, DHL online delivery tracking, customs problems etc
• Responding to comments left by clients online (Facebook, Trustpilot...)
• Update client information on the site where necessary
• Assisting other departments (Customer Service and Logistics) during peak seasons

Vos compétences

Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.

An appreciation of group work, knowing how to manage stress and urgency during peak season.

Understanding of online tools and the internet

Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking.

90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.

Avantages

673 Euros per month