Luxury Concession Manager - CRM & Team Leadership

LONGCHAMP UK LTD; Paris; On-site; GBP 42,000 - 64,000; Full time

Job summary

Longchamp is seeking a senior retail leader to drive exceptional client experiences across our UK boutiques. As a family-owned, international luxury Maison, you will lead teams, optimize boutique operations, and execute commercial strategies to meet targets while upholding the brand's high standards of craftsmanship and service.

You will foster a client-centric culture, manage VIP clienteling, and collaborate with local management on forecasts and opportunities, ensuring pristine visual

Qualifications

• Recruit, onboard, train, and retain top talent aligned with Longchamp values.
• Conduct regular performance reviews and coaching sessions.
• Foster an engaging, supportive, and goal-driven team culture.
• Manage team scheduling and delegation to optimize boutique coverage.

Responsibilities

• Champion a customer-first mindset, ensuring an exceptional service journey.
• Build, manage, and grow a VIP client base through clientelling initiatives.
• Drive CRM targets including client data capture, reactivation, and loyalty.
• Resolve complex customer issues with diplomacy and professionalism.
• Develop and execute sales plans to meet or exceed targets.
• Monitor KPIs daily, analyse trends, and take corrective action as needed.
• Partner with local management on forecasts, opportunities, and challenges.
• Leverage morning briefs to update the team on current performance and action plan.
• Ensure compliance with operational, HR, security, and loss prevention policies.
• Manage concession budgets, payroll, and controllable expenses.
• Oversee stock management, deliveries, inventory accuracy, and shrinkage.
• Lead concession audits and ensure all operational procedures are properly followed.
• Ensure consistent application of visual merchandising guidelines.
• Maintain a pristine and luxury retail environment.
• Coordinate seasonal VM moves.
• Uphold the highest standards of concession presentation.

Job description

Longchamp is seeking a senior retail leader to drive exceptional client experiences across our UK boutiques. As a family-owned, international luxury Maison, you will lead teams, optimize boutique operations, and execute commercial strategies to meet targets while upholding the brand's high standards of craftsmanship and service.

You will foster a client-centric culture, manage VIP clienteling, and collaborate with local management on forecasts and opportunities, ensuring pristine visual