Luxury Retail Department Manager - Client Experience Lead

Moncler; Paris; On-site; EUR 60,000 - 90,000; Full time

Job summary

Moncler seeks a Client Advisor Manager for the Champs-Élysées flagship to lead a skilled sales team and deliver the full Moncler Client Experience.

You will drive sales, coach staff, develop client relationships, manage KPI, and ensure flawless execution of store operations and clienteling initiatives.

Fluency in French and English is required, with luxury retail leadership experience essential for success.

Qualifications

• Minimum of 5 years in retail management, preferably luxury.
• Proven track record in building clientele and leading a team.
• Fluent in French and English with strong communication skills.

Responsibilities

• Lead sales activity to achieve targets and qualitative objectives.
• Coach and develop the sales team to improve performance.
• Oversee clienteling, after-sales service, and client relations.
• Ensure store operations, visual standards and brand experience.
• Manage KPI tracking and reporting for store performance.
• Develop and execute the store’s client strategy and growth.
• Collaborate on processes, product knowledge, and showroom displays.

Skills

Retail management

Team development

Clienteling

Fluent French & English

MS Office

Digital literacy

Tools

MS Office

Job description

Moncler seeks a Client Advisor Manager for the Champs-Élysées flagship to lead a skilled sales team and deliver the full Moncler Client Experience.

You will drive sales, coach staff, develop client relationships, manage KPI, and ensure flawless execution of store operations and clienteling initiatives.

Fluency in French and English is required, with luxury retail leadership experience essential for success.