Concession Manager

LONGCHAMP UK LTD; Paris; On-site; GBP 42,000 - 64,000; Full time

Job summary

Longchamp is seeking a senior retail leader to drive exceptional client experiences across our UK boutiques. As a family-owned, international luxury Maison, you will lead teams, optimize boutique operations, and execute commercial strategies to meet targets while upholding the brand's high standards of craftsmanship and service.

You will foster a client-centric culture, manage VIP clienteling, and collaborate with local management on forecasts and opportunities, ensuring pristine visual

Qualifications

• Recruit, onboard, train, and retain top talent aligned with Longchamp values.
• Conduct regular performance reviews and coaching sessions.
• Foster an engaging, supportive, and goal-driven team culture.
• Manage team scheduling and delegation to optimize boutique coverage.

Responsibilities

• Champion a customer-first mindset, ensuring an exceptional service journey.
• Build, manage, and grow a VIP client base through clientelling initiatives.
• Drive CRM targets including client data capture, reactivation, and loyalty.
• Resolve complex customer issues with diplomacy and professionalism.
• Develop and execute sales plans to meet or exceed targets.
• Monitor KPIs daily, analyse trends, and take corrective action as needed.
• Partner with local management on forecasts, opportunities, and challenges.
• Leverage morning briefs to update the team on current performance and action plan.
• Ensure compliance with operational, HR, security, and loss prevention policies.
• Manage concession budgets, payroll, and controllable expenses.
• Oversee stock management, deliveries, inventory accuracy, and shrinkage.
• Lead concession audits and ensure all operational procedures are properly followed.
• Ensure consistent application of visual merchandising guidelines.
• Maintain a pristine and luxury retail environment.
• Coordinate seasonal VM moves.
• Uphold the highest standards of concession presentation.

Job description

Longchamp is a family-owned, independent company driven by optimism and creativity, with a strong international presence. Operating in more than 25 countries and supported by a global network of over 4,000 employees, the Maison continues to grow in France and abroad. To support this development, we are looking for free-spirited, creative, and committed talents who wish to evolve in a demanding yet caring environment. Joining Longchamp means becoming part of a world-renowned family business with more than 70 years of heritage, defined by excellence, innovation, and craftsmanship. By joining our teams, you will help perpetuate Longchamp’s legacy of exceptional craftsmanship while shaping its future.

Key Responsibilities

Team Leadership & Development

• Recruit, onboard, train, and retain top talent aligned with Longchamp values
• Conduct regular performance reviews and coaching sessions
• Foster an engaging, supportive, and goal-driven team culture
• Manage team scheduling and delegation to optimize boutique coverage

Client Experience & CRM

• Champion a customer-first mindset, ensuring an exceptional service journey
• Build, manage, and grow a VIP client base through clientelling initiatives
• Drive CRM targets including client data capture, reactivation, and loyalty
• Resolve complex customer issues with diplomacy and professionalism

Sales & Commercial Strategy

• Develop and execute sales plans to meet or exceed targets
• Monitor KPIs daily, analyse trends, and take corrective action as needed
• Partner with local management on forecasts, opportunities, and challenges
• Leverage morning briefs to update the team on current performance and action plan

Operations & Compliance

• Ensure compliance with operational, HR, security, and loss prevention policies
• Manage concession budgets, payroll, and controllable expenses
• Oversee stock management, deliveries, inventory accuracy, and shrinkage
• Lead concession audits and ensure all operational procedures are properly followed

Visual Merchandising & Brand Standards

• Ensure consistent application of visual merchandising guidelines
• Maintain a pristine and luxury retail environment
• Coordinate seasonal VM moves
• Uphold the highest standards of concession presentation

Joining Longchamp means becoming part of an international, family-owned Maison where creativity, high standards, and a strong sense of teamwork shape everyday life.

As a human-sized company driven by an entrepreneurial culture, it encourages everyone to fully engage in their role, take initiative, and develop their talents in a dynamic and stimulating environment.

Inspired by the energy of Paris and its spirit of freedom, Longchamp brings together curious, committed, and passionate individuals, united by the desire to create refined and meaningful objects, designed to accompany life with elegance.

Founded in Paris in 1948 by Jean Cassegrain, Longchamp is a French family-owned Maison renowned for its leather craftsmanship and free-spirited outlook.

Since its beginnings, it has created refined and meaningful objects designed to last and to accompany life with elegance.

Still independent and now led by the third and fourth generations of the founding family, Longchamp nurtures an entrepreneurial culture where creativity, high standards, and curiosity shape every project.

From the manufacturing workshops to the creative, retail, and support teams, passionate men and women contribute every day to evolving this heritage.

Present around the world, the Maison continues to grow with a constant ambition: to design sustainable collections and to share the energy of a Parisian brand that is open to the world.