Luxury Sales Advisor | Elevate Client Experiences

FR05 SC; Saint-Tropez; On-site; EUR 50,000 - 95,000; Full time

Job summary

Richemont, a world leader in luxury, seeks a professional to develop and implement customer contact plans for launches and campaigns, engaging high-end clients and building new relationships. You will be the first point of contact for queries, ensuring timely, high-quality responses consistent with the brands' standards.

You will collaborate across teams, maintain CRM data, and contribute to internal communications while upholding policy compliance and industry best practices.

Responsibilities

• Develop and implement a customer contact plan to communicate product launches and engage potential customers in relevant sales campaigns.
• Act as first point of contact for customer queries and complaints and resolve them, referring complex issues to others and ensuring that the customer receives an appropriate response.
• Set clear objectives for each sales call or meeting; use standard materials to make a presentation to the customer; and ask relevant questions to evaluate the customer's level of interest and to identify and respond to areas requiring further information or explanation.
• Identify potential customers by obtaining information, referrals, and recommendations from existing customers and other contacts and/or through participation in trade shows and conferences.
• Identify the products or services that best meet the customer's stated needs, use personal expertise to propose quantities and product configurations, explain the selection to the customer, and invite the customer to make a purchase at the standard price/terms and conditions of sale.
• Schedule follow-up actions and enter relevant information into the CRM system after each contact with a customer to create a call plan and to ensure that the organization has quality data to enable effective customer retention and business development activities.
• Assist with the development of internal communications and work collaboratively with colleagues to build strong external customer relationships and meet customer needs.
• Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
• Respond to personal objectives and use performance management systems to improve personal performance; or monitor the performance of the team, allocate work and review completion, take appropriate corrective action to ensure timeliness and quality, and contribute to formal individual performance management and appraisal.
• Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation, where relevant, to improve performance and fulfill personal potential.
• Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.

Job description

Richemont, a world leader in luxury, seeks a professional to develop and implement customer contact plans for launches and campaigns, engaging high-end clients and building new relationships. You will be the first point of contact for queries, ensuring timely, high-quality responses consistent with the brands' standards.

You will collaborate across teams, maintain CRM data, and contribute to internal communications while upholding policy compliance and industry best practices.