Long-Term Bilingual IT Support Technician (Fr/En)

Fortis Hayes; Boulogne-sur-Mer; Sur place; EUR 24 000 - 32 000; Plein temps

Résumé du poste

Fortis Hayes is seeking an IT support professional in Boulogne-sur-Mer to deliver frontline technical assistance across hardware, software, and network services. You will troubleshoot PC, printer, and mobile device issues, manage ticketing workflows, and ensure adherence to documented processes.

Fluency in French and English is required for customer interactions. The role involves providing hardware and software support, including Microsoft OS, Active Directory, and Exchange environments, with

Qualifications

• Over 24 months of work experience.
• Advanced knowledge in computer hardware, software applications, and Microsoft OS.
• Proficient in printer hardware, networking, wireless and VPN configurations, ticketing software.
• Familiarity with Active Directory, Exchange, Apple OS, network and server hardware.
• Strong customer service skills and ability to adhere to documented processes.

Responsabilités

• Ensure identified candidates can present to customer staff, monitor daily service activity effectively, and maintain high levels of service delivery.

Connaissances

Customer service

Hardware knowledge

Networking

Printer hardware

Office 365

VPN configuration

Active Directory

Exchange

Office applications

Outils

Ticketing software

Office 365

Printer management tools

PC/Laptop peripherals

Mobile device management

Apple OS

Description du poste

Fortis Hayes is seeking an IT support professional in Boulogne-sur-Mer to deliver frontline technical assistance across hardware, software, and network services. You will troubleshoot PC, printer, and mobile device issues, manage ticketing workflows, and ensure adherence to documented processes.

Fluency in French and English is required for customer interactions. The role involves providing hardware and software support, including Microsoft OS, Active Directory, and Exchange environments, with