Support Team Lead — Drive Cross-Dept Impact & Coaching

Powell; Paris; On-site; EUR 50,000 - 70,000; Full time

Job summary

A leading software company in Paris is seeking a Team Leader, Support to enhance team skills and foster cross-departmental collaboration. The ideal candidate should have over 5 years of experience in leadership roles, strong communication abilities, and fluency in both English and French. This full-time role focuses on delivering technical success for partners and managing support ticket processes.

Qualifications

• 5+ years of experience in team coaching and leadership roles.
• Strong communication skills to convey complex ideas.
• Ability to thrive in a fast-paced, dynamic environment.

Responsibilities

• Coach and mentor the support team to enhance their skills.
• Lead initiatives to ensure insights influence decision-making.
• Ensure timely and effective ticket resolution processes.
• Develop strong relationships with partners for technical success.

Skills

Team coaching

Cross-departmental collaboration

Ticket management

Technical support workflows

Communication skills

Job description

A leading software company in Paris is seeking a Team Leader, Support to enhance team skills and foster cross-departmental collaboration. The ideal candidate should have over 5 years of experience in leadership roles, strong communication abilities, and fluency in both English and French. This full-time role focuses on delivering technical success for partners and managing support ticket processes.