LEAD HELPDESK NEEDED: Join Our IT Team!

3Doubles; Paris; On-site; EUR 45,000 - 60,000; Full time

Job summary

3Doubles in Paris is seeking a Lead Helpdesk to join its IT team. This role is essential for user support and involves managing the Helpdesk team to ensure optimal IT service and resources for staff.

The ideal candidate will organize support, guarantee response times, and develop the team's skills. A CDI contract is offered with a starting date early in 2025, and the position is to be based on-site in Paris.

Responsibilities

• Manage the Helpdesk team: organization, support, and skills development.
• Ensure a smooth IT service by guaranteeing optimal response times.
• Act as the key contact for users to ensure they have the best tools.

Job description

Job Alert: Lead Helpdesk (M/F/NB)

Are you passionate about challenging technical environments and is a sense of service part of your DNA? Fortiche is looking for its next Lead Helpdesk to join our IT team.

Your role? As Lead Helpdesk, you’ll be the central pillar of user support within the studio.

Responsibilities

• Manage the Helpdesk team: organization, support, and skills development.
• Ensure a smooth IT service: guarantee optimal response times and a dynamic, fulfilling working environment.
• Act as the key contact for users: you’ll ensure that every staff member has the best tools to perform their tasks.

Job Details

• Starting date: Early 2025
• Type of contract: CDI
• Location: Paris 13th
• Modalities: On site

We look forward to your application.