Key Account CSM for Beauty SaaS – Growth & Loyalty

Join Stories; Paris; Hybride; EUR 55 000 - 75 000; Plein temps

Avantages offerts par ce poste

RTT days

Delightful healthcare insurance

Swile Card

ClassPass

All the tools you need

Monthly activities

Office in Paris

Résumé du poste

Join Stories is seeking a Customer Success Manager in Paris to grow and manage relationships with key accounts in the beauty and cosmetics sector, including L’Oréal brands.

You will coordinate with co-founders Jonathan and Nicolas and collaborate with our technical and product teams to deliver outstanding support, trainings, and strategic reviews that drive adoption and retention. Fluency in French and English is essential, with a strong customer-centric mindset and data-driven approach.

Qualifications

• Minimum 3 years of experience in customer service in SaaS or digital sectors.
• Fluent in French; English proficiency required for key accounts.
• Ability to manage multiple accounts and prioritize tasks.
• Strong analytical skills to monitor KPIs and drive improvements.

Responsabilités

• Manage relationships with key accounts (L’Oréal brands) in beauty and cosmetics.
• Organize kickoff calls and strategic meetings with decision-makers.
• Provide onboarding and training on our tool.
• Analyze KPI data and present business reviews.
• Provide high-quality support and collect customer feedback for the product team.
• Plan regular in-person meetings and renewals with customers.

Connaissances

Customer relationship

Account management

SaaS industry knowledge

English and French

Communication

Analytical skills

Outils

HubSpot CRM

Description du poste

Join Stories is seeking a Customer Success Manager in Paris to grow and manage relationships with key accounts in the beauty and cosmetics sector, including L’Oréal brands.

You will coordinate with co-founders Jonathan and Nicolas and collaborate with our technical and product teams to deliver outstanding support, trainings, and strategic reviews that drive adoption and retention. Fluency in French and English is essential, with a strong customer-centric mindset and data-driven approach.