Junior Customer Success Manager — Onboarding & Adoption

Motion Ventures; Caen; Hybrid; EUR 36,000 - 48,000; Full time

Job summary

Safecube, a maritime logistics visibility platform, seeks a Junior Customer Success Manager to be the main contact for users of our visibility product. You will guide onboarding, help customers derive lasting value, and coordinate with technical teams to resolve requests.

This is a hands-on role focused on learning and applying a data-informed approach within a cross-functional team. The position is permanent and full-time, with an early December 2026 start preferred to enable a smooth handover

Qualifications

• Initial experience in Customer Success, SaaS, APIs or data products.
• Strong communication with both non-technical and technical audiences.
• Curiosity to understand digital products and API/data concepts.

Responsibilities

• Lead customer onboarding and drive adoption.
• Serve as primary contact for product/service questions and coordinate with technical teams.
• Analyze feedback to improve the product and customer experience.
• Support retention, renewals and upsell opportunities with Sales when appropriate.
• Experiment with modern CS tools and AI to scale education and automation.

Skills

Customer Success

SaaS

API concepts

English proficiency

Tools

Ticketing systems

CRM tools

Data dashboards

Job description

Safecube, a maritime logistics visibility platform, seeks a Junior Customer Success Manager to be the main contact for users of our visibility product. You will guide onboarding, help customers derive lasting value, and coordinate with technical teams to resolve requests.

This is a hands-on role focused on learning and applying a data-informed approach within a cross-functional team. The position is permanent and full-time, with an early December 2026 start preferred to enable a smooth handover