Italian Speaking Support Specialist — Relocation & Growth

Mercier Consultancy Group; France; Sur place; EUR 33 000 - 47 000; Plein temps

Avantages offerts par ce poste

Competitive monthly salary

Fully paid training

Comprehensive health insurance

Fully paid relocation package

Monthly performance bonus

Résumé du poste

Mercier Consultancy Group is seeking an Italian-speaking Support Specialist to join its team in Bulgaria. The role focuses on delivering top-tier customer support via phone, email, and live chat, while ensuring precise CRM documentation and collaboration with cross-functional teams.

The ideal candidate will be fluent in Italian, possess strong communication skills, and have prior customer-facing experience. A fully supported relocation package and competitive compensation are included.

Qualifications

• Native or fluent Italian (spoken and written) is mandatory.
• Valid EU passport or a valid work permit for Bulgaria.
• Proven experience in a customer-facing role.
• Excellent communication and interpersonal skills.

Responsabilités

• Provide high-quality support to Italian-speaking clients through phone, email, and live chat channels.
• Resolve complex customer inquiries and technical issues with a focus on first-contact resolution.
• Maintain accurate records of customer interactions within the company’s CRM system.
• Collaborate with cross-functional teams to improve service delivery and customer satisfaction metrics.
• Stay updated on the latest products and services to provide accurate and relevant assistance to users.
• Contribute to a positive team culture by sharing knowledge and best practices within the Customer Support Services department.
• Consistently meet individual and team performance targets to ensure service excellence.

Connaissances

Italian

Customer service

Communication

Outils

CRM software

Description du poste

Mercier Consultancy Group is seeking an Italian-speaking Support Specialist to join its team in Bulgaria. The role focuses on delivering top-tier customer support via phone, email, and live chat, while ensuring precise CRM documentation and collaboration with cross-functional teams.

The ideal candidate will be fluent in Italian, possess strong communication skills, and have prior customer-facing experience. A fully supported relocation package and competitive compensation are included.