IT Support Engineer (Windows/Linux/macOS)

European Molecular Biology Laboratory; Grenoble; Sur place; EUR 36 000 - 43 000; Plein temps

Avantages offerts par ce poste

30 days annual leave per year

Private medical insurance for you and/

Relocation package

Pension scheme

Flexible working arrangements

Résumé du poste

European Molecular Biology Laboratory Grenoble is seeking an experienced IT Support Engineer to provide first-level desktop support for macOS, Windows, and Linux systems, including mobile devices, and to manage backend services.

You will support video-conferencing, software deployments, and user environments, with a focus on customer satisfaction and ITIL-aligned practices. Collaboration across international teams is essential.

Qualifications

• At least 2 years of professional IT support experience.
• Hands-on experience managing Windows, Linux and macOS systems, including desktop and mobile platforms.
• Familiarity with Microsoft Active Directory, Exchange and Microsoft 365 services.
• Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services.
• Excellent communication skills in English and French.

Responsabilités

• Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
• Provide professional support for video-conferencing events and systems.
• Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).
• Configure and maintain user environments, including accounts, network access, printing, and email services.
• Diagnose and resolve hardware and software issues across supported platforms.
• Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction.
• Track, document, and manage support requests in line with IT service management best practices.
• Contribute to the continuous improvement of IT services, infrastructure and user experience.
• Deliver support for selected scientific instruments and scientific computing.

Connaissances

Windows

Linux

macOS

Active Directory

Exchange

Microsoft 365

SCCM

JAMF Pro

Desktop support

Video conferencing

Formation

Degree in computer science

Outils

SCCM

JAMF Pro

Description du poste

European Molecular Biology Laboratory Grenoble is seeking an experienced IT Support Engineer to provide first-level desktop support for macOS, Windows, and Linux systems, including mobile devices, and to manage backend services.

You will support video-conferencing, software deployments, and user environments, with a focus on customer satisfaction and ITIL-aligned practices. Collaboration across international teams is essential.