Microsoft Windows System Engineer

embl; Grenoble; Sur place; EUR 36 000 - 43 000; Plein temps

Avantages offerts par ce poste

Private medical insurance

30 days annual leave

Relocation package

Résumé du poste

EMBL Grenoble is seeking an experienced IT Support Engineer to provide first-level desktop support and manage Windows backend services in a diverse international user community. You will handle macOS, Windows and Linux support, plus video-conferencing and enterprise deployments.

The role requires at least 2 years in IT support, a computer science degree or equivalent, and strong English/French communication.

Qualifications

• At least 2 years of professional IT support experience.
• Degree in computer science or equivalent experience.
• Hands-on with Windows, Linux and macOS in enterprise environments.
• Familiarity with AD, Exchange and Microsoft 365 services.

Responsabilités

• Provide desktop support for macOS, Windows, and Linux and mobile devices.
• Support video-conferencing events and systems.
• Manage deployments using SCCM, JAMF Pro and other tools.
• Configure user environments: accounts, network access, printing, email.
• Diagnose hardware/software issues across platforms.
• Deliver a responsive helpdesk with focus on user satisfaction.
• Track and manage support requests following ITSM practices.
• Contribute to continuous IT services improvement.

Connaissances

Analytical skills

Troubleshooting

Organisational skills

English & French communication

Formation

Degree in computer science

Outils

Active Directory

Exchange

Microsoft 365

SCCM

JAMF Pro

Description du poste

The European Molecular Biology Laboratory (EMBL) is Europe's life sciences laboratory. We operate six sites across Europe each with its own research units, services and facilities.

At the EMBL Grenoble Site, scientists focus on both fundamental research in structural molecular biology, and on developing state-of-the art instrumentation, methods and services.

EMBL Grenoble shares the European Photon and Neutron (EPN) Science Campus with two other international organizations, the European Synchrotron Radiation Facility (ESRF) and the Institut Laue Langevin (ILL) as well as the French Institut de Biologie Structurale (IBS).

EMBL's IT Services team delivers and supports IT infrastructure and services across our sites in Heidelberg, Hamburg, Grenoble, Rome and Barcelona.

The EMBL Grenoble IT Services Team provides a broad range of services, including desktop and laptop support, scientific instrument support, Windows and Linux server administration, data-collection infrastructure and scientific computing.

We are looking for an experienced, service-oriented IT Support Engineer to join our IT Services team in a desktop support role at EMBL in Grenoble. This person would continue to provide high-quality first-level and desktop support to a diverse, international user community, while also managing key Windows backend services.

Your role

• Provide professional desktop support for macOS, Windows, and Linux systems, as well as mobile devices.
• Provide professional support for video-conferencing events and systems.
• Manage system and software deployments using enterprise tools (e.g. Microsoft SCCM, JAMF Pro).
• Configure and maintain user environments, including accounts, network access, printing, and email services.
• Diagnose and resolve hardware and software issues across supported platforms.
• Deliver a responsive, user-focused helpdesk service with a strong emphasis on customer satisfaction.
• Track, document, and manage support requests in line with IT service management best practices.
• Contribute to the continuous improvement of IT services, infrastructure and user experience.
• Deliver support for selected scientific instruments and scientific computing.

You have

• At least 2 years of professional experience in an IT support environment.
• A degree in computer science or equivalent professional experience.
• Hands-on experience managing and supporting Windows, Linux and macOS systems, including desktop and mobile platforms.
• Familiarity with Microsoft Active Directory, Exchange and Microsoft 365 services.
• Experience integrating desktop and mobile devices into enterprise IT environments, including network, file, email and collaboration services.
• Strong analytical, troubleshooting and organisational skills.
• Excellent communication skills in both English and French.

You may also have

• Experience with enterprise software deployment and configuration management tools (e.g. Microsoft SCCM, JAMF Pro).
• Knowledge of virtualisation and associated technologies

Contract length: 3 years, renewable to a maximum of 9 years.

Salary: Grade 5, monthly salary starting from € 3.568,39 after tax, plus generous benefits and financial allowances based on individual circumstances. Excluding 12.99% personal pension and insurance contributions.

Why join us

EMBL is curiosity-driven, community-oriented and international. As an inclusive, equal opportunity employer, we believe that diversity enables us to collaborate more effectively and be innovative in our approaches. We are, therefore, committed to creating an inclusive and flexible culture - one where everyone can realise their full potential and make a positive contribution to our organisation.

We encourage applications from individuals who can complement our existing team - we believe that success is built on having teams whose backgrounds and personal experiences reflect the diversity of the populations that our science serves. We actively encourage applications from all genders and cultures, ethnic groups and all demographics to help us avoid perpetuating biases and oversights at this transformational point in our people strategy.

Enjoy lots of benefits:

• Financial incentives: Salary free of income tax, Monthly family, child and non-resident allowances, annual salary review, pension scheme, death benefit, long-term care, accident-at-work and unemployment insurances
• Flexible working arrangements
• Private medical insurance for you and your immediate family (including all prescriptions and generous dental & optical cover)
• Generous time off: 30 days annual leave per year, in addition to public holidays
• Relocation package including installation grant (if applicable)
• Campus life: Free shuttle bus (Heidelberg), library, subsidised on-site cafeteria, casual dress code, extensive sports and social club activities (on campus and remotely)
• Family benefits: Kindergarten (Heidelberg), 10 days of child sick leave, generous paid maternity/parental leave and monthly family & child allowa