IT Support Engineer (AMOS)

Blackshark; Toulouse; Sur place; EUR 32 000 - 52 000; Plein temps

Résumé du poste

Aerospacelab in Angleur, Belgium, is seeking an IT Support Engineer to join the Proximity team at AMOS. You will handle helpdesk calls, manage user rights, perform CMDB updates, and support Windows, Linux, and Apple environments.

Ideal candidates combine strong problem solving with good English and French, and are eager to learn new technologies, including VPNs and AV/conference room tools.

Qualifications

• Advanced technical skills across Windows and Linux operating systems.
• 2
• Experience with Apple devices (Mac/iPad/iOS) and Office 365 suite.
• Proficient in VPN solutions, antivirus protection, and network configuration.

Responsabilités

• Respond promptly to user helpdesk calls and advise on actions.
• Daily follow-up of calls from recording to resolution and reporting.
• Execute CMDB updates after incidents and changes.
• Manage user rights and access controls.
• Update and improve Knowledge Base articles.
• Provide support during exceptional workload to the Proximity team.
• Configure laptops, desktops, and basic servers.

Connaissances

Windows & Linux proficiency

Hardware & software troubleshooting

Problem solving

Team collaboration

Communication skills

English & French fluency

Outils

MacOS/iPadOS/iOS

Microsoft Office 365

Teams/Skype/Zoom

VPN & security

Print Management tools

Description du poste

About Aerospacelab

Our mission is supported by an ambitious vertically integrated approach: design & manufacture of small satellites combined with development of earth observation services.

Since its creation in 2018, the company has already grown substantially. Our team gathers more than 25 engineering expertise, from hardware design to software development & data science.

In 2026, Aerospacelab counts offices in Louvain-la-Neuve (Belgium), Toulouse (France), Lausanne (Switzerland) and US West Coast with more than 350 full-time employees, with the ambition to position itself as the European leader in small satellites.

Responsibilities for IT Support Engineer

• Responding promptly to user helpdesk calls and advising them accurately on what action to take
• Ensure a rigorous and daily follow-up of these calls (from the recording of the problem to its solution, respect of deadlines, possible information to the members of the infrastructure service, to Aerospacelab partner companies, and/or to colleagues, …).
• Ensure weekly reporting of call handling statistics - in order to improve service quality.
• Execute CMDB update tasks following incident resolutions and change implementation
• User-rights management
• Follows established processes and procedures
• Propose and improve Knowledge Base articles
• Reinforce the Proximity team in case of exceptional workload.
• Laptop & Desktop preparation and configuration.
• Basic servers & infrastructure tasks
• Ensure the proper use of the ticketing tools set up (identification of problems/issues, classification, recording and follow-up);
• Report complex or unresolved incidents to the infrastructure team and/or service manager.

Qualifications for IT Support Engineer

• A strong working knowledge of computer systems, hardware, and software.
• Good problem-solving, analytical, and team-working skills.
• Excellent communication and interpersonal skills.
• An openness to learning new technologies
• Stress tolerance
• Knowledge of French and English

Must have

• Advanced technical skills across Microsoft and Linux operating systems
• Experienced with Apple Products (MacOS/IpadOS/IOS), proficient in Microsoft Office 2013/2016/Office365 Suite, Teams/Skype/Zoom
• Understanding of Antivirus Protection Software, and VPN Solutions, Networking configuration and management skills
• Advanced Print Management solution support and knowledge and Audio visual and conference room tools and technology experience

Location

AMOS

Rue des Chasseurs Ardennais 2, 4031 Angleur.