IT Support Engineer: Windows, Linux & Mac Helpdesk

Blackshark; Toulouse; On-site; EUR 32,000 - 46,000; Full time

Job summary

Aerospacelab seeks an IT Support Engineer to join its Megafactory in Charleroi, Belgium. You will handle helpdesk tickets, perform CMDB updates, and support Windows, Linux, and Apple environments.

The role requires fluency in French and English, strong problem-solving and teamwork, and a proactive approach to knowledge base improvements and incident resolution. On-site, aviation-focused team.

Qualifications

• Advanced technical skills across Microsoft and Linux operating systems.
• Experienced with Apple Products (MacOS/iPadOS/IOS) and Office365/Teams/Zoom.
• Understanding of Antivirus Protection Software and VPN Solutions.

Responsibilities

• Responding promptly to user helpdesk calls and advising on actions.
• Ensure weekly reporting of call handling statistics.
• CMDB updates following incidents and changes.
• Manage user rights and access controls.
• Contribute to and improve Knowledge Base articles.
• Support Asset provisioning (laptops/desktops).
• Handle basic server/infrastructure tasks.
• Utilize ticketing tools for problem recording and follow-up.
• Escalate unresolved incidents to infrastructure team.

Skills

Windows

Linux

Apple products

Networking

VPN security

French language

English language

Job description

Aerospacelab seeks an IT Support Engineer to join its Megafactory in Charleroi, Belgium. You will handle helpdesk tickets, perform CMDB updates, and support Windows, Linux, and Apple environments.

The role requires fluency in French and English, strong problem-solving and teamwork, and a proactive approach to knowledge base improvements and incident resolution. On-site, aviation-focused team.