IT Support Engineer – Rennes, France.

Axiom Technologies; Rennes; On-site; EUR 30,000 - 45,000; Full time

Job summary

A global IT services provider is seeking a Desktop Support Technician in Rennes, France. This role involves providing first- and second-level support for desktops, laptops, and printers, troubleshooting hardware and software issues, and assisting with onboarding/offboarding employees. The ideal candidate has a Bachelor's degree in Computer Science or a related field and 1+ years of experience in IT support. Strong knowledge of Windows OS and Office 365 is essential.

Qualifications

• 1+ year of experience in desktop support, helpdesk, or IT technician role.
• Familiarity with ticketing systems is a plus.

Responsibilities

• Provide first- and second-level support for desktops, laptops, and printers.
• Respond to service requests via ticketing systems and in-person.
• Install and maintain operating systems and software applications.
• Troubleshoot hardware and peripheral issues.
• Assist with onboarding/offboarding from a technical perspective.

Skills

Windows OS

Office 365

Basic networking concepts

Troubleshooting

Communication skills

Interpersonal skills

Education

Bachelor's degree in Computer Science or related field

Tools

ServiceNow

Zendesk

JIRA

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

This is an On Demand Ticket Based Job. We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.

Job Summary:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain an accurate asset inventory and ensure proper documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem‑solving abilities.