IT Support Engineer – Le Mans, France.

Axiom Technologies; Le Mans; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global IT services partner in France is seeking a capable Desktop Support Specialist to provide support for various hardware and software issues. The role requires a Bachelor’s degree in Computer Science or a related field and 1+ years of experience in IT support. Candidates should possess strong knowledge of Windows OS and Office 365, excellent troubleshooting skills, and familiarity with ticketing systems like ServiceNow or JIRA. Interested applicants should apply by sending their resume.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong troubleshooting and problem-solving abilities.

Responsabilités

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems and software applications.
• Troubleshoot hardware, software, and peripheral issues.
• Set up and configure new employee workstations.
• Maintain asset inventory and documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN and connectivity issues.
• Collaborate with other IT teams on escalated issues or projects.
• Follow security protocols and assist with antivirus and data protection policies.

Connaissances

Strong knowledge of Windows OS

Office 365

Basic networking concepts

Troubleshooting

Excellent communication skills

Formation

Bachelor’s degree in Computer Science, Information Technology, or related field

Outils

Ticketing systems (ServiceNow, Zendesk, JIRA)

Description du poste

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.

Job Summary:

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain asset inventory and ensure accurate documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to [e-mail]