IT Support Engineer – Le Bourget du Lac, France.

Axiom Technologies; Le Bourget-du-Lac; Sur place; EUR 30 000 - 40 000; Plein temps

Résumé du poste

A global IT services provider in Auvergne-Rhône-Alpes is seeking an IT Support Technician to provide first- and second-level support for desktops, laptops, and printers. The role includes troubleshooting hardware issues, maintaining an asset inventory, and collaborating with IT teams on escalated tasks. Candidates should have at least 1 year of experience in desktop support, familiarity with ticketing systems, and strong communication skills. This role offers a dynamic work environment in a reputable company.

Qualifications

• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS and Office 365.
• Familiarity with ticketing systems.

Responsabilités

• Provide first- and second-level support for desktops and laptops.
• Respond to service requests via ticketing system or phone.
• Install and maintain operating systems and software applications.

Connaissances

Desktop support

Troubleshooting

Communication skills

Networking basics

Formation

Bachelor's degree in Computer Science or related field

Outils

ServiceNow

Zendesk

JIRA

Description du poste

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans.

Job Summary

• Provide first- and second-level support for desktops, laptops, printers, and mobile devices.
• Respond to service requests and incidents via ticketing system, phone, or in-person.
• Install, upgrade, and maintain operating systems (Windows/macOS/Linux) and software applications.
• Troubleshoot hardware, software, and peripheral issues (monitors, keyboards, docking stations, etc.).
• Set up and configure new employee workstations, including user accounts and permissions.
• Maintain an accurate asset inventory and ensure proper documentation of IT equipment.
• Assist with onboarding/offboarding of employees from a technical perspective.
• Support remote users with VPN, remote desktop, and connectivity issues.
• Collaborate with other IT teams on escalated issues or project-related tasks.
• Follow security protocols and assist with antivirus, patching, and data protection policies.

Qualifications Required

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience). (Not Mandatory)
• 1+ year of experience in a desktop support, helpdesk, or IT technician role.
• Strong knowledge of Windows OS, Office 365, and basic networking concepts.
• Familiarity with ticketing systems like ServiceNow, Zendesk, or JIRA.
• Excellent communication and interpersonal skills.
• Strong troubleshooting and problem-solving abilities.