Internship (2 months) - Customer Success Manager Assistant Stage

GetWelcom; Paris; Hybrid; EUR 6,700 - 10,000; Full time

Benefits offered by this job

Formation et développement des compèt.

Rémunération mensuelle selon grille

Job summary

GetWelcom recrute un stagiaire Customer Success Manager Assistant pour 2 mois à Paris. Vous serez au cœur de la relation client et contribuerez à l’adoption et à la satisfaction de notre CRM par les hébergements touristiques.

Vos missions incluent l’onboarding, l’assistance, le suivi de l’adoption et l’animation de la communauté utilisateur. Profil école de commerce/marketing, bon relationnel et bilingue FR-EN requis.

Qualifications

• Formation: Business school, en L3 ou BUT en hôtellerie, marketing ou équivalent.
• Excellentes aptitudes relationnelles, pédagogiques et organisationnelles.
• Maîtrise du français et de l'anglais à l'oral et à l'écrit.

Responsibilities

• Accompagner l’onboarding des clients: réglages et formation plateforme.
• Répondre aux questions et résoudre les soucis des utilisateurs.
• Suivre l’adoption du CRM et proposer des optimisations personnalisées.
• Rédiger guides et tutoriels pour faciliter l’utilisation.
• Collaborer avec l’équipe produit pour faire évoluer la solution.
• Animer la communauté utilisateur (webinaires, newsletters).

Skills

Relationnel

Pédagogie

Organisation

Service client

Français courant

Anglais courant

Education

Business school / BUT en hospitality, marketing ou équivalent

Job description

Internship (2 months) - Customer Success Manager Assistant

GetWelcom est une solution SaaS dédiée à la gestion du marketing et de l'expérience client des hébergements touristiques.

Missions

ace Internship Customer Success Manager (CSM) assistant, you will be at the heart of the customer relationship and will play a key role in the adoption and satisfaction of our CRM solution by our hotel customers.

Your main missions will be:

Customer support

• Ensure the onboarding of new customers: Settings, platform training.
• Answering customer questions and resolving user issues
• Monitor the adoption of CRM and propose personalized optimizations

Customer satisfaction monitoring and analysis

• Gather user feedback to improve the solution
• Track customer satisfaction rates

Optimizing the customer experience

• Write guides and tutorials to facilitate the use of the software
• Participate in the continuous improvement of CSM processes
• Collaborate with the product team to evolve the solution

Support and loyalty

• Assist in resolving incidents in collaboration with the technical team
• Identify upsell opportunities and offer functionalities adapted to customer needs
• Animate the user community (webinars, newsletters, discussion groups)

Ancillary missions

• Animation of social networks: Creation and publication of content to promote the solution and build the loyalty of the hotel community
• Support for sales teams : assistance in the preparation of demonstration platforms, preparation of prospecting files

Profil recherché

Formation : Business school, in L3, in BUT in hospitality, marketing, or equivalent

Skills & Qualities :

• Excellent relational, pedagogical, and organizational skills
• Sense of customer service and ability to understand the challenges of hoteliers.
• Fluency in speaking and writing, ability to popularize technical concepts.
• Organization, Rigor and Autonomy
• Appetite for digital tools
• Fluency in French and English

Pourquoi nous rejoindre ?

A fast-growing startup with an innovative product

A dynamic environment close to the hotel sector

Guaranteed training and skills development

A varied mission with a direct impact on customer satisfaction