International Customer Care Specialist - Remote 2 Days/Week

KAROS; Paris; Hybrid; EUR 28,000 - 38,000; Full time

Benefits offered by this job

Alan health insurance

Swile card 60% Karos contribution

Holiday bonus

Quarterly individual bonus

New offices in Paris

Job summary

KAROS in Paris is seeking talented individuals to join our international User Support Team. You’ll be on the front line, turning user interactions into trust and satisfaction while working with AI tools to handle routine requests.

The role requires fluency in French and English, with German or Spanish as a strong asset. Expect a hybrid schedule with remote options and opportunities to contribute to our expanding international footprint.

Qualifications

• Fluent in French and English (reading, writing, speaking).
• German or Spanish language skills are a strong asset.
• Autonomous, dynamic and able to handle stress.
• Strong drive with the ability to prioritise and work in a team.
• Experience with CRM tools like Intercom and MS Office (Pack Office).

Responsibilities

• Turn every user interaction into trust and lasting satisfaction.
• Use automation and AI tools to handle common requests and focus on human-touch interactions.
• Anticipate and elevate carpoolers' needs to improve the experience and drive usage internationally.
• Propose and track new success indicators to improve efficiency.
• Contribute to the team's goals in a fast-paced environment.

Skills

French fluency

English fluency

German/Spanish asset

CRM tools (Intercom)

Pack Office

Stress management

Autonomous & dynamic

Team spirit

Prioritisation

Strong drive

Tools

Intercom

Pack Office

Job description

KAROS in Paris is seeking talented individuals to join our international User Support Team. You’ll be on the front line, turning user interactions into trust and satisfaction while working with AI tools to handle routine requests.

The role requires fluency in French and English, with German or Spanish as a strong asset. Expect a hybrid schedule with remote options and opportunities to contribute to our expanding international footprint.