Customer Care Representative (French) – Remote

TalentWorldGroup Plc.; France; Remote; EUR 152,000 - 227,000; Full time

Job summary

TalentWorldGroup Plc. is seeking a French-speaking Customer Care Representative to support an e-commerce client from a fully remote setup. You will handle email inquiries from French-speaking customers about orders, deliveries, returns, product advice, warranty and subscriptions.

This freelance cooperation offers an initial 10–15 hours per week, scaling to 20 hours, starting October 1, 2026. The hourly rate is €11, with training embedded and remote-friendly requirements like a stable LAN and

Qualifications

• Native-level French (C2) proficiency.
• Professional English communication.
• Previous customer support experience.
• Strong written communication and problem solving.
• Comfortable working remotely and independently.

Responsibilities

• Handle customer support requests via email.
• Assist French-speaking customers with orders, deliveries, returns, product advice, warranty and subscriptions.
• Provide clear, friendly, and professional written communication.
• Resolve customer concerns efficiently.

Skills

French C2

English Pro

Customer support

Written communication

Remote work

Job description

Customer Care Representative (French) – Remote Start: October 2026 Contract: Freelance cooperation agreement | Remote: 100% Languages: French (Native)

About TalentWorldGroup TalentWorldGroup is a global multilingual contact center focused on remote work solutions and long-term collaboration. We promote flexibility, professional growth, and international teamwork.

Position Overview

We are currently hiring French-speaking Customer Care Representatives to support an e-commerce retail in France. In this role, you will handle email customer support for French-speaking customers, assisting with inquiries related to their orders, deliveries, returns, product advice, warranty and subscription requests. You will provide clear, professional, and customer-focused support while ensuring a smooth and positive customer experience.

Responsibilities

• Handle customer support requests via email
• Assist French-speaking customers with orders, deliveries, returns, product advice, warranty and subscription requests
• Provide clear, friendly, and professional written communication
• Resolve customer concerns efficiently

Operations & Documentation

• Accurately document customer interactions
• Follow internal processes and guidelines
• Ensure high-quality service standards

Profile

• Proficient French speaker (C2)
• Professional English speaker
• Previous customer support experience
• Strong written communication and problem-solving skills
• Comfortable working independently in a remote environment

Schedule

• Weekend availability required
• Starting at 10–15 hours per week
• Scaling to 20 hours per week between 8h-19h30
• Possible additional hours depending on project needs

Compensation & Training

• €11/hour
• Training duration: 6 hours
• Training is unpaid
• Training start date: October 1, 2026

Technical Requirements

• Stable wired internet connection (LAN required)
• Desktop or laptop (Windows 11 or macOS 14 minimum)
• Minimum 1.8 GHz processor, 8 GB RAM, 10 GB free disk space
• Wired USB headset

Why Join TalentWorldGroup

• Fully remote, flexible setup
• Freelance cooperation agreement
• Long-term project potential
• Gamification program incentives
• Opportunity to work with international clients
• Structured onboarding and support