Incident Manager – Payments Sector

Jobtailor; Paris; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

Jobtailor is seeking an experienced Incident Manager to own complex incident resolution across banking ATM environments in Paris. You will coordinate IT and external service providers, analyze ATM performance, and drive corrective actions while ensuring client reporting and service continuity.

The role demands 5+ years of experience with major enterprise clients, strong English skills, and deep knowledge of ATM and payment ecosystems, networks, and data flows.

Qualifications

• At least 5 years of experience in a challenging environment.
• Experience working with major enterprise clients.
• Good spoken and written English.
• Attention to detail, agility, and a proactive approach.
• Excellent writing skills.
• Proficiency in or knowledge of ATMs, payment terminals, ISO 8583, EMV, card management, and authorization flows.
• Knowledge of Linux/Windows servers, SQL databases, payment middleware, APIs, and inter-application data flows.
• Knowledge of TCP/IP, VPNs, firewalls, secure banking networks, encryption, and flow monitoring.
• Experience with monitoring, logging, alerting, ServiceNow/ITSM, incident management, and RCA processes.

Responsabilités

• Take ownership of, analyze, and monitor complex incidents through to resolution, coordinating with internal teams and external service providers.
• Analyze ATM performance, identify the causes of malfunctions, and detect degraded equipment.
• Implement corrective action plans.
• Prepare reports for client banks and propose improvement initiatives.
• Coordinate IT teams during application and technical incidents.
• Analyze anomalies, track fixes, and validate solutions.
• Support support teams with complex issues.
• Contribute to service continuity during periods of high activity.
• Maintain and expand the knowledge base and improve procedures and documentation.
• Continuously improve service quality.

Connaissances

Incident Management

ATM Performance Analysis

Service Continuity

Root Cause Analysis (RCA)

Client Reporting

Outils

ServiceNow

ITSM

Monitoring Tools

Logging Tools

Alerting Tools

Description du poste

• Take ownership of, analyze, and monitor complex incidents through to resolution, coordinating with internal teams and external service providers
• Analyze ATM performance, identify the causes of malfunctions, and detect degraded equipment
• Implement corrective action plans
• Prepare reports for client banks and propose improvement initiatives
• Coordinate IT teams during application and technical incidents
• Analyze anomalies, track fixes, and validate solutions
• Support support teams with complex issues
• Contribute to service continuity during periods of high activity
• Maintain and expand the knowledge base and improve procedures and documentation
• Continuously improve service quality

Requirements

• At least 5 years of experience in a challenging environment
• Experience working with major enterprise clients
• Good spoken and written English
• Attention to detail, agility, and a proactive approach
• Excellent writing skills
• Proficiency in or knowledge of ATMs, payment terminals, ISO 8583, EMV, card management, and authorization flows
• Knowledge of Linux/Windows servers, SQL databases, payment middleware, APIs, and inter-application data flows
• Knowledge of TCP/IP, VPNs, firewalls, secure banking networks, encryption, and flow monitoring
• Experience with monitoring, logging, alerting, ServiceNow/ITSM, incident management, and root cause analysis (RCA) tools and processes

Core Competencies

Demonstrates expertise in incident management, ATM performance analysis, and service continuity, with a strong focus on corrective action implementation and client reporting. Proficient in technical environments involving Linux/Windows servers, SQL databases, and secure banking networks.

Highest-signal resume keywords

• Incident Management
• ATM Performance Analysis
• Service Continuity
• Root Cause Analysis (RCA)
• Client Reporting

Hard Skills

• ATM Knowledge
• Payment Terminals
• ISO 8583
• EMV
• Card Management
• Authorization Flows
• SQL Databases
• APIs
• TCP/IP
• Incident Management

Soft Skills

• Attention to Detail
• Agility
• Proactive Approach
• Excellent Writing Skills

Industry Keywords

• Secure Banking Networks
• Encryption
• Flow Monitoring
• Payment Middleware
• Inter-Application Data Flows

Tools & Technologies

• ServiceNow
• ITSM
• Monitoring Tools
• Logging Tools
• Alerting Tools