Technical Account Manager - Auth0

okta; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Okta is seeking an experienced Technical Account Manager to join the TAM team for Auth0 platform implementations in a consumer and SaaS context. You will build trusted relationships with technical stakeholders and guide identity strategies from early lifecycle through long-term value realization.

The ideal candidate brings hands-on TAM experience in identity and security, with strong communication in French and a passion for solving complex challenges in SaaS environments.

Qualifications

• 5+ years in information technology with hands-on TAM or similar role.
• 3+ years in technical account management in identity/security space.
• Fluent in French and able to communicate with French-speaking customers.

Responsabilités

• Serve as a trusted Identity Coach, guiding customers with technical guidance and best practices.
• Learn customers' business deeply to understand identities strategies and goals, challenges.
• Build and nurture long-term relationships with stakeholders from developers to executives.
• Conduct regular customer meetings to recap value and roadmap items.
• Monitor customer health and engagement, addressing risks proactively.
• Collaborate to increase adoption and identify growth opportunities for Auth0.
• Analyze trends and identify areas for improvement to optimize outcomes.
• Act as a product evangelist, aligning roadmaps with customer needs.
• Represent the voice of the customer in company strategy.

Connaissances

French language

Identity & security

Customer engagement

OAuth/OpenID Connect

SAML 2.0

Description du poste

Secure Every Identity, from AI to Human

Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence.

Get to know Okta

Okta is The World's Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Auth0 and Okta Platforms enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box, we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We're building a world where Identity belongs to you.

The Okta Technical Account Management Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer's strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome. You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role is competent with both technical delivery and customer business-facing engagement, preferably with experience in identity and security. They showcase both interest and adaptability to Identity, SDLC, and SaaS discussions, including agility in unpredictable customer interactions, with technical accuracy top of mind.

What you’ll be doing:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing
• Learn our customers' business deeply, gaining deep insights into their strategies, goals, and challenges - through the lens of identity
• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions
• Conduct regular customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items
• Conduct regular customer meetings with technical practitioners on identity solutions, technical guidance and best practices
• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations
• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity
• Analyze trends, identify areas for improvement, and take action to optimize customer outcomes
• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience
• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Who you are:

• 5+ years of total experience in information technology, with at least 3 years of hands-on experience as a Technical Account Manager (or comparable technical practitioner role) in the customer identity/identity access management space
• Fluent in French and comfortable communicating with French-speaking customers and stakeholders.
• Working proficiency in the following core CIAM areas or technical competencies:
  • Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)
  • Consuming APIs and HTTP request methods
  • High-level understanding of custom consumer and SaaS apps both web and native, including their architecture, user experience considerations, and common integration patterns
  • Security and performance monitoring, and 3rd party signals integrations (SIEM, WAF, etc)
  • Understanding of the general cybersecurity landscape with respect to threats and challenges
  • Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use
  • Understanding