Identity Platform TAM - Customer Coach for Secure Access

okta; Paris; Sur place; EUR 70 000 - 110 000; Plein temps

Résumé du poste

Okta is seeking an experienced Technical Account Manager to join the TAM team for Auth0 platform implementations in a consumer and SaaS context. You will build trusted relationships with technical stakeholders and guide identity strategies from early lifecycle through long-term value realization.

The ideal candidate brings hands-on TAM experience in identity and security, with strong communication in French and a passion for solving complex challenges in SaaS environments.

Qualifications

• 5+ years in information technology with hands-on TAM or similar role.
• 3+ years in technical account management in identity/security space.
• Fluent in French and able to communicate with French-speaking customers.

Responsabilités

• Serve as a trusted Identity Coach, guiding customers with technical guidance and best practices.
• Learn customers' business deeply to understand identities strategies and goals, challenges.
• Build and nurture long-term relationships with stakeholders from developers to executives.
• Conduct regular customer meetings to recap value and roadmap items.
• Monitor customer health and engagement, addressing risks proactively.
• Collaborate to increase adoption and identify growth opportunities for Auth0.
• Analyze trends and identify areas for improvement to optimize outcomes.
• Act as a product evangelist, aligning roadmaps with customer needs.
• Represent the voice of the customer in company strategy.

Connaissances

French language

Identity & security

Customer engagement

OAuth/OpenID Connect

SAML 2.0

Description du poste

Okta is seeking an experienced Technical Account Manager to join the TAM team for Auth0 platform implementations in a consumer and SaaS context. You will build trusted relationships with technical stakeholders and guide identity strategies from early lifecycle through long-term value realization.

The ideal candidate brings hands-on TAM experience in identity and security, with strong communication in French and a passion for solving complex challenges in SaaS environments.