Host Experience & Support Coordinator — 12-Month Contract

airbnb, Inc.; Paris; Hybrid; EUR 42,000 - 56,000; Full time

Job summary

Airbnb is seeking a Market Coordinator for a 12-month fixed-term, hybrid role based in Paris. You will support the Field Team by managing high-value Host inquiries and escalations across the FR-Benelux region, acting as a liaison between Hosts and internal teams.

You will help streamline processes, enhance Host satisfaction, and enable Market Managers to focus on revenue-focused initiatives, in a role that balances independent problem-solving with teamwork.

Qualifications

• 3+ years as a Customer Support Representative or Account Manager.
• 2+ years in hospitality/travel industry (nice to have).
• Proven ability to handle high value, time sensitive inquiries with strong listening and problem-solving skills.

Responsibilities

• Serve as a primary Host-facing support for the Market Management Team.
• Maintain deep knowledge of company policies and procedures in Community Support and brand risk topics.
• Provide end-to-end resolution and clear communication to Hosts.

Skills

Customer support

Account management

Hospitality industry

Communication skills

Problem-solving

Time management

Relationship building

Tools

Salesforce

G-Suite

Jira

Job description

Airbnb is seeking a Market Coordinator for a 12-month fixed-term, hybrid role based in Paris. You will support the Field Team by managing high-value Host inquiries and escalations across the FR-Benelux region, acting as a liaison between Hosts and internal teams.

You will help streamline processes, enhance Host satisfaction, and enable Market Managers to focus on revenue-focused initiatives, in a role that balances independent problem-solving with teamwork.