Host Experience Coordinator — 12-Month Hybrid (Paris)

Airbnb, Inc.; Paris; Hybrid; EUR 48,000 - 56,000; Full time

Benefits offered by this job

Employee Travel Credits

Job summary

Airbnb in Paris is seeking a Market Coordinator to support the Field Team by handling high-value Host inquiries in the FR-Benelux region. You will resolve issues, share insights with Market Managers, and strengthen relationships with internal teams to drive Host satisfaction and revenue-focused outcomes.

This 12-month hybrid role combines independent problem solving with collaborative work as part of Airbnb’s mission to create a proactive hosting community.

Qualifications

• 3+ years as a Customer Support Representative or Account Management.
• 2+ years hospitality/travel industry experience (nice to have).
• Language skills: fluent English & French.
• Proven ability to handle high value, time-sensitive inquiries with strong communication.

Responsibilities

• Serve as an additional Host-facing support for the Market Management Team.
• Master and maintain knowledge of company policies and procedures in Community Support and brand risk topics.
• Provide end-to-end resolution and communication to Hosts with professionalism and clarity.
• Conduct in-depth research to address and resolve Host issues.
• Triages and assigns escalations; offers recommendations for efficient resolution.
• Respond promptly to Host inquiries via email in a dynamic environment.

Skills

Customer support

Bilingual English/French

Communication skills

Problem-solving

Time management

Active listening

Tools

Salesforce

G-Suite

Jira

Job description

Airbnb in Paris is seeking a Market Coordinator to support the Field Team by handling high-value Host inquiries in the FR-Benelux region. You will resolve issues, share insights with Market Managers, and strengthen relationships with internal teams to drive Host satisfaction and revenue-focused outcomes.

This 12-month hybrid role combines independent problem solving with collaborative work as part of Airbnb’s mission to create a proactive hosting community.