Market Coordinator - 12 Month Fixed-Term Contract

Airbnb; Paris; Hybrid; EUR 48,000 - 56,000; Full time

Benefits offered by this job

Employee Travel Credits

Job summary

Airbnb in Paris is seeking a Market Coordinator to support the Field Team by handling high-value Host inquiries in the FR-Benelux region. You will resolve issues, share insights with Market Managers, and strengthen relationships with internal teams to drive Host satisfaction and revenue-focused outcomes.

This 12-month hybrid role combines independent problem solving with collaborative work as part of Airbnb’s mission to create a proactive hosting community.

Qualifications

• 3+ years as a Customer Support Representative or Account Management.
• 2+ years hospitality/travel industry experience (nice to have).
• Language skills: fluent English & French.
• Proven ability to handle high value, time-sensitive inquiries with strong communication.

Responsibilities

• Serve as an additional Host-facing support for the Market Management Team.
• Master and maintain knowledge of company policies and procedures in Community Support and brand risk topics.
• Provide end-to-end resolution and communication to Hosts with professionalism and clarity.
• Conduct in-depth research to address and resolve Host issues.
• Triages and assigns escalations; offers recommendations for efficient resolution.
• Respond promptly to Host inquiries via email in a dynamic environment.

Skills

Customer support

Bilingual English/French

Communication skills

Problem-solving

Time management

Active listening

Tools

Salesforce

G-Suite

Jira

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Please note this is a 12 Month Fixed-Term hybrid position from our Paris office.

The Community You Will Join

The Market Coordinator plays a pivotal role in supporting Airbnb’s Field Team by managing high value Host-related inquiries and escalations in the FR-Benelux Region.

The Difference You Will Make

Acting as a critical liaison between Hosts and internal teams, the Market Coordinator ensures timely resolution of issues while delivering exceptional service. You support the Market Management Field Teams by sharing your ideas and recommendations and by building good relationships with those you work with, both inside and outside of your team.

The ultimate aim of the Market Coordinator role is to streamline processes, enhance Host satisfaction, and allow Market Managers to dedicate more time to strategic revenue-focused initiatives.

This role provides a balance of independent problem-solving and collaborative teamwork, making it integral to Airbnb’s mission of creating an efficient, supportive, and proactive hosting environment.

A Typical Day

• Serve as an additional Host-facing support for the Market Management Team
• Master and maintain knowledge of company policies and procedures inside and out, being an expert in Community Support and brand risk topics
• Provide end-to-end resolution and communication to Hosts while maintaining professionalism and clarity
• Conduct in-depth research to address and resolve Host issues
• Triage and assign escalations tickets and and provide recommendations for efficient resolution
• Respond promptly and accurately to Host inquiries via email, maintaining a high level of service in a dynamic environment
• Work to proactively improve the listing quality of the hosts in your region as we drive to increase the percentage of 5-star bookings in your markets
• Support In-Market events for your territory, when required
• Effective communication in the context of stakeholders management
• Proven track record of meeting or exceeding SLA response times

Your Expertise

• 3+ years as a Customer Support Representative or Account Management
• 2+ years of hospitality/travel industry experience (nice to have)
• Language skills required: fluent English & French
• Proven expertise in handling high value and time sensitive customer service inquiries with strong active listening and problem-solving skills
• Exceptional written and verbal communication abilities.
• Ability to manage multiple priorities and execute tasks efficiently in a fast-paced environment
• Proven ability to analyze and assess challenges with a track record of solving complex issues
• Skilled at de-escalating conflicts and achieving resolutions, even when outcomes may not meet Host expectations
• Strong analytical skills that will enable you to support your peers, Lead and Market Managers
• Proficiency in tools like Salesforce, G-Suite, and Jira (preferred)
• Previous experience in hospitality, customer service, or a related field
• Strong attention to detail and organizational skills

How We'll Take Care of You:

The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits.

France Annual Pay Range

€48.000 - €56.000 EUR

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.