Market Associate

Airbnb; Paris; Hybrid; EUR 48,000 - 56,000; Full time

Benefits offered by this job

Bonus eligibility

Employee Travel Credits

Benefits

Job summary

Airbnb is hiring a Market Associate to grow and retain long-tail hosts in Paris. You will optimize pricing, onboarding, and listings, while educating hosts on product updates and policy changes. You will also support Market Managers with webinars and scaled communications to drive host success.

The role combines one-to-one account management with strategic, multi-channel education efforts to help hosts thrive on the platform.

Qualifications

• 3+ years in new sales, account management, or partner support.
• 2+ years in hospitality/travel is nice to have.
• Strong time management and prioritization across multiple accounts.
• Proven experience managing a book of business and driving growth.
• Goal-driven with action bias and persistence.
• Excellent communication and presentation across phone, email, and in-person.
• Fluency in French and English.

Responsibilities

• Manage a book of business of host entrepreneurs and rising hosts.
• Conduct onboarding conversations and provide pricing, availability, and listing strategy recommendations.
• Secure availability on high compression dates to maximize revenue.
• Educate hosts on product updates and policy changes; relay feedback to internal teams.
• Respond to host inquiries with timely, high-quality support.
• Analyze performance data to identify trends and opportunities for more bookings.
• Develop long-lasting relationships and provide ongoing tailored support.

Skills

New sales

Account management

Partner support

Hospitality/travel experience

Time management

Book of business

Proactive engagement

CRM tools

French & English

Tools

Salesforce

Job description

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

Please note this is a hybrid position from our Paris office. Please submit your CV in English.

The Community you will join:

Our Supply Team is growing, and we want you to be part of it! As a Market Associate, you will play a crucial role in the retention, growth, and optimization of host entrepreneurs and rising hosts in your assigned territory. These hosts are individuals who manage their own property or support owners by hosting on their behalf. You will focus on building strong relationships with these hosts, helping them optimize their listings, improve pricing strategies, and enhance their overall success on Airbnb.

The difference you will make:

As a Market Associate, you will be responsible for the retention and growth of long-tail Hosts in an assigned territory. You will establish and nurture business relationships with emerging entrepreneurs by suggesting and supporting strategic initiatives that drive their success on Airbnb. These initiatives will include supply optimization, pricing optimization, host recruitment, and platform education. In addition, as these Hosts successfully grow on the platform, it will be essential that you support them in delivering authentic, high-quality hosting that creates memorable guest experiences. Beyond one-to-one account management responsibilities, you’ll also support Market Managers on your team to deliver one-to-many education programs, such as webinars and scaled e-mail communication. Ultimately, this team will be responsible for helping long-tail Hosts thrive on Airbnb.

A typical day:

• Manage a book of business consisting of host entrepreneurs and rising hosts, ensuring their retention, growth, and optimization on Airbnb.
• Conduct one-on-one optimization and onboarding conversations, providing strategic recommendations on pricing, availability, and listing quality.
• Secure availability over high compression dates, ensuring hosts maximize their revenue potential.
• Educate hosts on product updates and policy changes, while channeling their feedback to internal teams.
• Respond to host inquiries and provide timely, high-quality support to improve their experience on the platform.
• Analyze performance data to identify trends and take action on opportunities that drive increased bookings and host success.
• Develop long-lasting relationships with hosts, ensuring they receive ongoing support tailored to their needs.

Your expertise:

• 3+ years of experience in new sales, account management, or partner support.
• 2+ years of hospitality/travel industry experience (nice to have).
• Strong time management and prioritization skills, with the ability to manage multiple accounts effectively.
• Proven experience working a book of business, driving engagement and growth through proactive account management.
• Highly goal-driven, with a strong bias for action and persistence in the face of challenges.
• Excellent communication and presentation skills, with the ability to engage effectively via phone, email, and in-person.
• Proficiency in CRM tools, particularly working with leads and opportunities (Salesforce experience is a plus).
• Fluency in French & English.

How We'll Take Care of You:

Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.

France Annual Pay Range

€48.000-€56.000 EUR

Reasonable Accommodations:

We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.