Home Experience Specialist

La Marzocco; Paris; Hybride; EUR 38 000 - 55 000; Plein temps

Avantages offerts par ce poste

Competitive salary

Performance-based bonuses

Travel opportunities

Ongoing training

Friendly culture

Excellent coffee

Résumé du poste

La Marzocco France is seeking a Home Experience Specialist to drive B2C sales for the Home range in Paris. Based in Paris, you will guide customers from consultation to conversion, build a premium customer journey, and work cross-functionally with marketing, sales and after-sales teams.

Travel across France and Europe is expected as you organize events, deliver product training, and develop engaging brand experiences while maintaining exceptional standards of service and support.

Qualifications

• Previous experience in a similar role.
• A passion for coffee.
• The ability to work as part of a team.
• Willingness to travel.
• Good organisational skills.
• Analytical skills.
• Fluency in French and a very good level of written and spoken English.
• Proficiency in MS Office software.
• Experience with SAP and/or Salesforce is a plus.

Responsabilités

• Advising and selling to B2C customers.
• Organizing and preparing meetings with prospects.
• Contributing to the achievement of sales targets.
• Presenting new products.
• Participating in trade shows and events.
• Delivering product training.
• Overseeing the Paris showroom.
• Analyzing data and market trends.
• Managing sales and processing online orders.
• Managing the e-shop in coordination with the admin/back-office team.
• Supporting existing customers in coordination with the after-sales team.
• Developing content and communication in coordination with the marketing team.
• Continuously improving and optimizing internal processes in coordination with management.

Connaissances

Fluent French

Very good English

Analytical skills

Teamwork

Willingness to travel

Outils

MS Office

SAP

Salesforce

Description du poste

Founded in 1927 by the Bambi brothers, La Marzocco has traditionally specialised in the manufacture and distribution of high-end, handcrafted coffee machines. A leader in the speciality coffee sector, La Marzocco is an international group with branches worldwide and its head office located in Florence, Italy.

La Marzocco France launched its operations in 2022 in one of Europe’s most dynamic markets in terms of growth and opportunities for speciality coffee.

We are a small, dynamic team and we are proud of our commitment to supporting our partners in the coffee industry and the hospitality sector.

You will be involved in all aspects of the business, and we are committed to fostering your professional development and supporting you.

Position

About the role:

An exciting opportunity awaits you to join the dynamic team at our La Marzocco France branch.

We are looking for a Home Experience Specialist, aimed at private customers.

This role is key to driving B2C sales growth and building an engaged community for the Home range at La Marzocco France.

Acting as a Brand Ambassador, you will support customers throughout the entire journey—from consultation to conversion and retention—while actively contributing to commercial performance.

The role involves coordinating sales activities and delivering brand experiences (events, demonstrations, immersive initiatives), working cross-functionally with marketing, sales, and after-sales teams to ensure a seamless and premium customer experience.

Based in Paris and reporting directly to the General Manager, this dynamic position requires frequent travel and plays a central role in supporting and growing the business.

You will be responsible for:

• Advising and selling to B2C customers
• Organizing and preparing meetings with prospects
• Contributing to the achievement of sales targets
• Presenting new products
• Participating in trade shows and events
• Delivering product training
• Overseeing the activities of the Paris showroom
• Analyzing data and market trends
• Managing sales and processing online orders
• Managing the e-shop in coordination with the admin/back-office team
• Supporting existing customers in coordination with the after-sales team
• Developing content and communication in coordination with the marketing team
• Continuously improving and optimizing internal processes in coordination with management

Requirements

Overall, we are looking for someone who has/is:

• Previous experience in a similar role
• A passion for coffee
• The ability to work as part of a team
• Willingness to travel
• Good organisational skills
• Analytical skills.
• Fluency in French and a very good level of written and spoken English.
• Proficiency in MS Office software.
• Experience with SAP and/or Salesforce is a plus

Other information

What do we offer

• A competitive salary and performance-based yearly bonuses
• A friendly corporate culture that values your contribution
• Varied and stimulating assignments, with responsibility and creative freedom
• Ongoing training to support both personal and professional growth (hard & soft skills)
• A positive, dynamic, and enjoyable working environment
• Opportunities to travel across France and internationally within Europe
• And of course… excellent coffee!

Location: Paris 9, France

Terms: full-time

Join our team at La Marzocco France and be part of a passionate and dedicated team committed to delivering excellence in after-sales service and support to our valued customers.

La Marzocco is committed to best practices in Equity, Diversity, and Inclusion. We encourage applications from all backgrounds, communities and industries and are committed to having a team that is made up of diverse skills, experiences, and abilities. We value the positive impact that difference has on our team and actively encourage qualified applicants to submit their CV.