Back Office Specialist

La Marzocco; Paris; Sur place; EUR 32 000 - 46 000; Plein temps

Résumé du poste

La Marzocco France seeks a proactive Back Office Specialist to support order management, logistics, and administration from Paris. You will work with the SAP system, process POs, validate pricing, and manage shipments while coordinating with the HQ Customer Care team.

The role requires 2–3 years in a similar position, fluency in French and English, and a Bachelor’s degree. This is a full-time on-site position based in Paris, Rue Petrelle area.

Qualifications

• Proactive, organized, flexible, and service-oriented personality.
• Experience with import/export processes is required.
• Solid understanding of the full customer care cycle, from order to delivery.

Responsabilités

• Manage customer communications regarding orders, shipments, and general inquiries.
• Process purchase orders, validate pricing, and manage acknowledgments using SAP.
• Coordinate and review import/export documentation with shipping partners.
• Monitor stock levels and manage purchases from the headquarters.
• Create and manage factory purchase orders in SAP to align stock with demand.
• Collaborate with local warehouse to ensure timely arrivals and dispatches.
• Maintain communication with HQ Customer Care on sales and purchase orders.
• Generate and analyze sales reports.
• Handle office supplies and oversee equipment maintenance.

Connaissances

Proactive mindset

Organized

Detail-oriented

Time management

Multitasking

Service-oriented

Can-do attitude

French & English bilingual

Formation

Bachelor’s degree

Outils

SAP ERP

Microsoft Office Suite

Excel

Word

Outlook

Description du poste

An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office. We are looking for a dynamic and proactive Back Office Specialist. In this role, you will play a crucial role in ensuring customer satisfaction by providing exceptional back-office support across order management, logistics, and administration. This is an excellent opportunity for someone who enjoys working in a fast-paced, collaborative environment and takes pride in delivering high-quality operational support.

Key Responsibilities

• Manage customer communications regarding orders, shipments, and general inquiries
• Process purchase orders, validate pricing, and manage acknowledgments using SAP
• Use the company’s internal ERP system (SAP) to perform daily operational tasks
• Coordinate and review import/export documentation: liaise with shipping partners, issue sales invoices, packing lists, and related documents
• Monitor stock levels and manage purchases from the headquarters
• Create and manage factory purchase orders in SAP to align stock with customer demand
• Work closely with the local warehouse to ensure timely arrivals and dispatches
• Maintain regular communication with the HQ Customer Care team to align on sales and purchase orders
• Generate and analyse sales reports
• Handle office supply management and oversee office equipment maintenance

Requirements

• Proactive, organized, flexible, and service-oriented personality
• Strong attention to detail
• Excellent time management skills and ability to multitask and prioritize
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), internet tools, and databases
• Experience with SAP (mandatory)
• “Can-do” attitude and willingness to take ownership
• Minimum 2–3 years’ experience in a similar role, ideally in a manufacturing or logistics environment
• Bachelor’s degree
• Experience with import/export processes
• Solid understanding of the full customer care cycle, from order to delivery
• Proficiency in French & English

Location: Paris, Rue Petrelle, 22

The position is offered as a full time role.