Back Office Specialist

La Marzocco; Paris; Hybride; EUR 28 000 - 42 000; Plein temps

Résumé du poste

La Marzocco France in Paris is seeking a dynamic Back Office Specialist to support order management, logistics, and administration. You will work in a small, energetic team and help ensure customer satisfaction by delivering high-quality operational support.

Responsibilities include handling communications, processing POs in SAP, managing import/export docs, coordinating with HQ and warehouse, and generating sales reports.

Qualifications

• 2–3 years’ experience in a similar back-office role in manufacturing or logistics.
• Proficiency in SAP is mandatory.
• Strong organizational and multitasking abilities.
• Fluent in French and English.
• Excellent time management and attention to detail.
• Proactive and can-do attitude.

Responsabilités

• Manage customer communications about orders, shipments, and inquiries.
• Process purchase orders, validate pricing, and manage acknowledgements in SAP.
• Use SAP ERP for daily operations.
• Coordinate import/export docs with shipping partners.
• Issue sales invoices and packing lists.
• Monitor stock levels and place orders with HQ.
• Create factory purchase orders in SAP to align stock with demand.
• Collaborate with local warehouse for timely arrivals and dispatches.
• Generate and analyze sales reports.
• Oversee office supplies and equipment maintenance.

Connaissances

Customer service mindset

Attention to detail

Time management

Multitasking

Bilingual French/English

Outils

SAP

Microsoft Office

Description du poste

An exciting opportunity has arisen to join a small and energetic team in the La Marzocco France branch office.

We are looking for a dynamic and proactive Back Office Specialist.

In this role, you will play a crucial role in ensuring customer satisfaction by providing exceptional back-office support across order management, logistics, and administration.

This is an excellent opportunity for someone who enjoys working in a fast-paced, collaborative environment and takes pride in delivering high-quality operational support.

Position

Key Responsibilities

• Manage customer communications regarding orders, shipments, and general inquiries
• Process purchase orders, validate pricing, and manage acknowledgements using SAP
• Use the company’s internal ERP system (SAP) to perform daily operational tasks
• Coordinate and review import/export documentation: liaise with shipping partners, issue sales invoices, packing lists, and related documents
• Monitor stock levels and manage purchases from the headquarters
• Create and manage factory purchase orders in SAP to align stock with customer demand
• Work closely with the local warehouse to ensure timely arrivals and dispatches
• Maintain regular communication with the HQ Customer Care team to align on sales and purchase orders
• Generate and analyse sales reports
• Handle office supply management and oversee office equipment maintenance

Requirements

Requirements

• Proactive, organized, flexible, and service-oriented personality
• Strong attention to detail
• Excellent time management skills and ability to multitask and prioritize
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook), internet tools, and databases
• Experience with SAP (mandatory)
• “Can-do” attitude and willingness to take ownership
• Minimum 2–3 years’ experience in a similar role, ideally in a manufacturing or logistics environment
• Experience with import/export processes
• Solid understanding of the full customer care cycle, from order to delivery
• Proficiency in French & English

Other information

Location: Paris, Rue Petrelle, 22

The position is offered as a full time role.