Customer Success Lead — E-commerce Logistics & Growth

Bigblue; Paris; Hybride; EUR 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Meal voucher

ClassPass membership

MacBook or setup of your choice

100% health insurance coverage

Office in Paris 9th

Résumé du poste

Bigblue is seeking a Customer Success Specialist to own a portfolio of small to medium merchants, retain and grow revenue, and continuously improve merchant experience in a fast-growing, hybrid Paris-based role.

You will act as the main point of contact, manage escalations and monitor health metrics while collaborating with product and ops to reduce churn and maximize value for merchants and Bigblue.

Qualifications

• 2+ years of experience managing customer relationships in Customer Success, Account Management, client operations, or another role where you owned customer outcomes.
• Experience independently managing a portfolio of customers, balancing competing priorities while maintaining reliable follow-up.
• Proven ability to handle complex or sensitive customer escalations, investigate root causes, coordinate with internal teams, and communicate a clear resolution plan.

Responsabilités

• Own the success of a portfolio of small to medium merchants and serve as the main point of contact end-to-end.
• Monitor account health metrics to detect risks before they elevate and drive renewal/upsell opportunities.
• Identify and act on upsell and expansion opportunities within your business unit.
• Build lasting relationships that reduce churn and increase merchant satisfaction.
• Proactively improve merchant experience and propose scalable solutions.

Connaissances

Customer Success

Account Management

Client Operations

Relationship Management

Description du poste

Bigblue is seeking a Customer Success Specialist to own a portfolio of small to medium merchants, retain and grow revenue, and continuously improve merchant experience in a fast-growing, hybrid Paris-based role.

You will act as the main point of contact, manage escalations and monitor health metrics while collaborating with product and ops to reduce churn and maximize value for merchants and Bigblue.