GPU Data Center IT Technician (L2) – Hardware & SLA

United States Digital Space LLC; Béthune; Sur place; EUR 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Impactful AI projects

International environment and talented

Résumé du poste

United States Digital Space LLC is seeking an L2 IT Technician to support and maintain large-scale GPU clusters in a data center environment. You will troubleshoot high-performance server hardware and collaborate with IT infrastructure engineers to optimize diagnostics.

You will resolve hardware incidents, handle L1/L2 tasks via ticketing, and contribute to SLA improvements, process documentation and team knowledge sharing.

Qualifications

• Knowledge of datacenters and server equipment.
• Advanced knowledge of IT hardware and troubleshooting.
• Advanced skills with Unix/Linux operating system and command line.
• Experience with equipment monitoring, data analysis and presentation.
• Proactiveness and sense of responsibility.
• High proficiency in spoken and written English.

Responsabilités

• Solve hardware related issues with servers, involving in-depth advanced level troubleshooting.
• Report to hardware problem management, execute workarounds and solutions.
• Solve proactively L1/L2 tasks through ticket system.
• Update new processes and documentation for IT hardware team.
• Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics.
• Improve support processes, documentation and training materials.
• Basic level of network tasks, troubleshooting and support.

Connaissances

Datacenter knowledge

Server hardware

Linux/Unix

Monitoring & data analysis

English proficiency

Troubleshooting

Description du poste

United States Digital Space LLC is seeking an L2 IT Technician to support and maintain large-scale GPU clusters in a data center environment. You will troubleshoot high-performance server hardware and collaborate with IT infrastructure engineers to optimize diagnostics.

You will resolve hardware incidents, handle L1/L2 tasks via ticketing, and contribute to SLA improvements, process documentation and team knowledge sharing.