Data Center IT Technician

United States Digital Space LLC; Béthune; Sur place; EUR 38 000 - 48 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Career growth and learning

Flexibility and ownership

Collaborative and innovative culture

Impactful AI projects

International environment and talented

Résumé du poste

United States Digital Space LLC is seeking an L2 IT Technician to support and maintain large-scale GPU clusters in a data center environment. You will troubleshoot high-performance server hardware and collaborate with IT infrastructure engineers to optimize diagnostics.

You will resolve hardware incidents, handle L1/L2 tasks via ticketing, and contribute to SLA improvements, process documentation and team knowledge sharing.

Qualifications

• Knowledge of datacenters and server equipment.
• Advanced knowledge of IT hardware and troubleshooting.
• Advanced skills with Unix/Linux operating system and command line.
• Experience with equipment monitoring, data analysis and presentation.
• Proactiveness and sense of responsibility.
• High proficiency in spoken and written English.

Responsabilités

• Solve hardware related issues with servers, involving in-depth advanced level troubleshooting.
• Report to hardware problem management, execute workarounds and solutions.
• Solve proactively L1/L2 tasks through ticket system.
• Update new processes and documentation for IT hardware team.
• Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics.
• Improve support processes, documentation and training materials.
• Basic level of network tasks, troubleshooting and support.

Connaissances

Datacenter knowledge

Server hardware

Linux/Unix

Monitoring & data analysis

English proficiency

Troubleshooting

Description du poste

About the company

the company is leading a new era in cloud infrastructure for the global AI economy. We are building a full-stack AI cloud platform that supports developers and enterprises from data and model training through to production deployment, without the cost and complexity of building large in-house AI/ML infrastructure.

Built by engineers, for engineers. From large-scale GPU orchestration to inference optimization, we own the hard problems across compute, storage, networking and applied AI.

Listed on Nasdaq (\"NBIS\") and headquartered in Amsterdam, we have a global footprint with R&D hubs across Europe, the UK, North America and Israel. Our team of 1,500+ includes hundreds of engineers with deep expertise across hardware, software and AI R&D.

The role

We’re looking for an L2 IT Technician in data center to support and maintain large-scale GPU clusters in a data center environment. We are seeking an experienced IT Hardware Support Engineer to This role focuses on troubleshooting of high-performance server hardware, including GPU clusters.

You will be deeply involved in resolving complex hardware incidents, proactively handling L1/L2 support via the ticketing system. Working closely with IT infrastructure engineers and L3 technicians, you will help optimize diagnostics, reduce resolution times, and continuously improve SLA performance.

Your responsibilities will include

• Solve hardware related issues with servers, involving in-depth advanced level troubleshooting
• Report to hardware problem management, execute workarounds and solutions
• Solve proactively L1/L2 tasks through ticket system
• Update new processes and documentation for IT hardware team
• Collaborate with IT infrastructure engineers and L3 Technicians to improve SLA with complex diagnostics
• Improve support processes, documentation and training materials
• Basic level of network tasks, troubleshooting and support

Requirements

• Knowledge of datacenters, and server equipment
• Advanced knowledge of IT hardware and practical experience of troubleshooting
• Advanced skills working with the Unix/Linux operating system and command line
• Experience with equipment monitoring, data analysis and presentation
• Proactiveness and sense of responsibility
• High proficiency in spoken and written English

It will be a bonus if you have

• Knowledge of network equipment and troubleshooting in advanced level
• Driving license type B

Benefits & Perks

• Competitive compensation
• Career growth and learning opportunities
• Flexibility and ownership
• Collaborative and innovative culture
• Opportunity to work on impactful AI projects
• International environment and talented teams

What's it like to work at the company

Fast moving- Bold thinking- Constant growth- Meaningful impact- Trust and real ownership- Opportunity to shape the future of AI

Equal Opportunity Statement

the company is an equal opportunity employer. We are committed to fostering an inclusive and diverse workplace and to providing equal employment opportunities in all aspects of employment. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, age, disability, genetic information, marital status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by applicable law.

Applicants must be authorized to work in the country in which they apply and will be required to provide proof of employment eligibility as a condition of hire.

If you need accommodations during the application process, please let us know.