Global Vehicle Quality Lead — Customer Insights & Uptime

Renault Trucks; Lyon; On-site; EUR 70,000 - 90,000; Full time

Job summary

Renault Trucks is seeking a seasoned Quality & Product Management professional in Lyon to bridge customer insights with Trucks Technology, Industrial Quality and Renault Group. You will own and continuously improve the Fleet Quality Scan process, turning field data into durable improvements.

You will work cross-functionally across Sales, Warranty, and Campaign teams, using data and governance to drive faster issue resolution, containment actions, and smarter warranty recovery.

Qualifications

• Master's degree in engineering or equivalent technical background.
• Solid knowledge of vehicle technology and its customer impact.
• Proven analytical and problem-solving skills with stakeholder alignment.

Responsibilities

• Identify and prioritize quality issues affecting LCVs (ICE and BEV).
• Lead product-quality improvements, containment measures and campaigns.
• Coordinate the quality network to ensure timely campaigns.
• Use connected-vehicle data and diagnostics to improve uptime and costs.
• Lead remote software fixes with Renault Group and stakeholders.
• Provide data for warranty cost recovery and supplier recovery.
• Improve Fleet Quality Scan processes and promote solutions network-wide.
• Monitor performance metrics and communicate status to leadership.

Skills

Analytical thinking

Stakeholder management

Problem solving

Communication skills

English proficiency

Vehicle technology knowledge

Education

Master's degree in Engineering

Tools

Argus QR

Jira

PIL-CPI

VDA

Job description

Renault Trucks is seeking a seasoned Quality & Product Management professional in Lyon to bridge customer insights with Trucks Technology, Industrial Quality and Renault Group. You will own and continuously improve the Fleet Quality Scan process, turning field data into durable improvements.

You will work cross-functionally across Sales, Warranty, and Campaign teams, using data and governance to drive faster issue resolution, containment actions, and smarter warranty recovery.