Customer Quality Manager CDD 12 months F/M

Renault Trucks; Lyon; On-site; EUR 70,000 - 90,000; Full time

Job summary

Renault Trucks is seeking a seasoned Quality & Product Management professional in Lyon to bridge customer insights with Trucks Technology, Industrial Quality and Renault Group. You will own and continuously improve the Fleet Quality Scan process, turning field data into durable improvements.

You will work cross-functionally across Sales, Warranty, and Campaign teams, using data and governance to drive faster issue resolution, containment actions, and smarter warranty recovery.

Qualifications

• Master's degree in engineering or equivalent technical background.
• Solid knowledge of vehicle technology and its customer impact.
• Proven analytical and problem-solving skills with stakeholder alignment.

Responsibilities

• Identify and prioritize quality issues affecting LCVs (ICE and BEV).
• Lead product-quality improvements, containment measures and campaigns.
• Coordinate the quality network to ensure timely campaigns.
• Use connected-vehicle data and diagnostics to improve uptime and costs.
• Lead remote software fixes with Renault Group and stakeholders.
• Provide data for warranty cost recovery and supplier recovery.
• Improve Fleet Quality Scan processes and promote solutions network-wide.
• Monitor performance metrics and communicate status to leadership.

Skills

Analytical thinking

Stakeholder management

Problem solving

Communication skills

English proficiency

Vehicle technology knowledge

Education

Master's degree in Engineering

Tools

Argus QR

Jira

PIL-CPI

VDA

Job description

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What You Will Do

You will be the voice of the customer for Renault Trucks light commercial vehicles, connecting our commercial organization with Trucks Technology and Industrial teams and external partners, including Renault Group.

Your mission is to identify the issues that matter most, mobilize the right stakeholders and drive robust solutions from field evidence to customer impact.

• Drive the identification, consolidation, prioritization and escalation of quality issues affecting LCV internal-combustion and battery-electric vehicles.
• Turn customer and field insights into action by leading product-quality improvements, containment measures, warranty extensions and preventive campaigns.
• Coordinate the quality network to ensure campaigns are prepared, launched and completed with speed, discipline and clear ownership.
• Use connected-vehicle data and off-board diagnostics to strengthen early detection, predictive alerts, vehicle uptime and warranty-cost control.
• Coordinate remote software fixes through Remote Software Download capabilities in collaboration with Renault Group and internal stakeholders.
• Lead contractual warranty-cost recovery with Renault Group and provide the data required for supplier recovery, following established processes and governance.
• Own and continuously improve the Fleet Quality Scan business process and ensure relevant product, parts and service solutions are promoted to the network.
• Monitor performance through customer and business indicators, including fault frequency, warranty claims and costs, problem-solving lead time, campaign completion, vehicle uptime and customer satisfaction.
• Communicate a clear, fact-based view of range quality to Sales Areas, markets and decision-making forums, highlighting risks, priorities, actions and expected outcomes.
• Contribute to the continuous improvement of quality, campaign and warranty processes and tools, including Argus QR, Jira PIL-CPI, UCHP, Optidoc/Impact, VDA, Diagnostica+, Q-WAS, QAST, Fleet Quality Scan and VSR.

Your future team

You will work in a highly cross-functional and international environment within Renault Trucks Product Management and Marketing. The role collaborates closely with Sales Area Quality Managers, Warranty, Technical Support, Trucks Technology and Industrial Quality, Product and Service teams, Volvo Trucks Quality and Campaign Management, and Renault Group. You will have broad exposure and the opportunity to influence decisions across technical and commercial organizations.

Who are you?

You combine technical credibility with the energy to make things happen. You are comfortable moving from data and root-cause discussions to stakeholder alignment and customer-oriented decisions. You build trust, communicate clearly and keep momentum when the path to resolution is complex.

Essential Qualifications

• A master's degree in engineering, or an equivalent technical background gained through relevant experience.
• Solid knowledge of vehicle technology, products or services, with the ability to understand technical issues and their customer and business impact.
• A strong action orientation: you take ownership, create clarity, follow through and deliver results with perseverance.
• Proven analytical and problem-solving skills, with the ability to structure complex issues, use facts and balance technical, customer and business considerations.
• Excellent interpersonal and communication skills, with the confidence to influence and align stakeholders across functions, organizations and cultures.
• Fluency in written and spoken English.

Nice to have

• Experience in automotive quality, warranty, aftersales, technical support or campaign management.
• Knowledge of Renault Trucks products and services, together with relevant quality and warranty processes and tools.
• Experience with connected-vehicle data, remote diagnostics, predictive maintenance or software deployment.
• Exposure to light commercial vehicles, battery-electric vehicles or collaboration with external vehicle partners.

What Success Looks Like

• Customers experience higher uptime, stronger confidence and more effective resolution of product-quality concerns.
• Priority issues are identified earlier, escalated with the right evidence and driven to sustainable closure.
• Campaigns and containment actions are executed on time with clear accountability across the network.
• Warranty exposure is actively managed and recovery opportunities are secured through accurate data and disciplined follow-up.
• Stakeholders receive concise, transparent and decision-oriented communication on quality status, risk and progress.

What's in it for you?

• A role with direct and visible impact on customer satisfaction, vehicle uptime and the quality reputation of Renault Trucks.
• The opportunity to work at the intersection of product technology, data, quality, warranty and commercial operations.
• Broad collaboration across Renault Trucks, Volvo Group and Renault Group in an international environment.
• Exposure to both conventional and battery-electric vehicle technologies, connected services and remote software capabilities.
• A demanding and meaningful position where initiative, sound judgement and collaboration are valued.

Ready for the next move?

If you want to combine technical expertise, customer focus and strong execution to make a measurable difference, we would like to hear from you.

We value your data privacy and therefore do not accept applications via mail.

Who We Are And What We Believe In

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.