Customer Quality Manager CDD 12 months F/M

Volvo Group; Saint-Priest; On-site; EUR 60,000 - 80,000; Full time

Job summary

Volvo Group Renault Trucks collaboration seeks a Customer Quality Manager to own the voice of the customer for LCV quality, connecting commercial teams with Trucks Technology and external partners. You will identify critical issues, mobilize stakeholders and drive robust solutions from field evidence to customer impact.

Your role includes leading quality improvements, coordinating campaigns, leveraging connected-vehicle data, and driving favorable warranty outcomes within an international team.

Qualifications

• Master's degree in engineering or equivalent technical background.
• Strong analytical and problem-solving abilities with data-driven decisions.
• Excellent interpersonal and communication skills with cross-functional influence.
• Fluency in written and spoken English.

Responsibilities

• Identify quality issues affecting LCV internal-combustion and battery-electric vehicles.
• Turn customer insights into action by leading product-quality improvements and containment measures.
• Coordinate the quality network to ensure campaigns are prepared, launched and completed.
• Use connected-vehicle data and off-board diagnostics to strengthen early detection and warranty-cost control.
• Coordinate remote software fixes through Remote Software Download in collaboration with Renault Group.
• Lead contractual warranty-cost recovery with Renault Group and provide data for supplier recovery.
• Own and improve Fleet Quality Scan processes and promote solutions to the network.
• Monitor performance through fault frequency, warranty claims, costs and customer satisfaction.

Skills

Analytical thinking

Stakeholder management

Problem solving

Communication skills

English fluency

Education

Master's degree in engineering

Tools

Jira PIL-CPI

Job description

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Customer Quality Manager CDD 12 months F/M

Location: Saint Priest, FR, 69800

Position Type: Professional

Permanent/Temporary: Temporary

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future. If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

What you will do

You will be the voice of the customer for Renault Trucks light commercial vehicles, connecting our commercial organization with Trucks Technology and Industrial teams and external partners, including Renault Group.

Your mission is to identify the issues that matter most, mobilize the right stakeholders and drive robust solutions from field evidence to customer impact.

• Drive the identification, consolidation, prioritization and escalation of quality issues affecting LCV internal-combustion and battery-electric vehicles.
• Turn customer and field insights into action by leading product-quality improvements, containment measures, warranty extensions and preventive campaigns.
• Coordinate the quality network to ensure campaigns are prepared, launched and completed with speed, discipline and clear ownership.
• Use connected-vehicle data and off-board diagnostics to strengthen early detection, predictive alerts, vehicle uptime and warranty-cost control.
• Coordinate remote software fixes through Remote Software Download capabilities in collaboration with Renault Group and internal stakeholders.
• Lead contractual warranty-cost recovery with Renault Group and provide the data required for supplier recovery, following established processes and governance.
• Own and continuously improve the Fleet Quality Scan business process and ensure relevant product, parts and service solutions are promoted to the network.
• Monitor performance through customer and business indicators, including fault frequency, warranty claims and costs, problem-solving lead time, campaign completion, vehicle uptime and customer satisfaction.
• Communicate a clear, fact-based view of range quality to Sales Areas, markets and decision-making forums, highlighting risks, priorities, actions and expected outcomes.
• Contribute to the continuous improvement of quality, campaign and warranty processes and tools, including Argus QR, Jira PIL-CPI, UCHP, Optidoc/Impact, VDA, Diagnostica+, Q-WAS, QAST, Fleet Quality Scan and VSR.

Your future team

You will work in a highly cross-functional and international environment within Renault Trucks Product Management and Marketing. The role collaborates closely with Sales Area Quality Managers, Warranty, Technical Support, Trucks Technology and Industrial Quality, Product and Service teams, Volvo Trucks Quality and Campaign Management, and Renault Group. You will have broad exposure and the opportunity to influence decisions across technical and commercial organizations.

Who are you?

You combine technical credibility with the energy to make things happen. You are comfortable moving from data and root-cause discussions to stakeholder alignment and customer-oriented decisions. You build trust, communicate clearly and keep momentum when the path to resolution is complex.

• A master's degree in engineering, or an equivalent technical background gained through relevant experience.
• Solid knowledge of vehicle technology, products or services, with the ability to understand technical issues and their customer and business impact.
• A strong action orientation: you take ownership, create clarity, follow through and deliver results with perseverance.
• Proven analytical and problem-solving skills, with the ability to structure complex issues, use facts and balance technical, customer and business considerations.
• Excellent interpersonal and communication skills, with the confidence to influence and align stakeholders across functions, organizations and cultures.
• Fluency in written and spoken English.

Nice to have

• Experience in automotive quality, warranty, aftersales, technical support or campaign management.
• Knowledge of Renault Trucks products and services, together with relevant quality and warranty processes and tools.
• Experience with connected-vehicle data, remote diagnostics, predictive maintenance or software deployment.
• Exposure to light commercial vehicles, battery-electric vehicles or collaboration with external vehicle partners.

What success looks like

• Customers experience higher uptime, stronger confidence and more effective resolution of product-quality concerns.
• Priority issues are identified earlier, escalated with the right evidence and driven to sustainable closure.
• Campaigns and containment actions are executed on time with clear accountability across the network.
• Warranty exposure is actively managed and recovery opportunities are secured through accurate data and disciplined follow-up.
• Stakeholders receive concise, transparent and decision-oriented communication on quality status, risk and progress.

What's in it for you?

• A role with direct and visible impact on customer satisfaction, vehicle uptime and the quality reputation of Renault Trucks.
• The opportunity to work at the intersection of product technology, data, quality, warranty and commercial operations.
• Broad collaboration across Renault Trucks, Volvo Group and Renault Group in an international environment.
• Exposure to both conventional and battery-electric vehicle technologies, connected services and remote software capabilities.
• A demanding and meaningful position where initiative, sound judgement and collaboration are valued.

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Who we are and what we believe in

We are committed to shaping the future landscape of efficient, safe, and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents across the group’s leading brands and entities.

Applying to this job offers you the opportunity to join Volvo Group. Every day, you will be working with some of the sharpest and most creative brains in our field to be able to leave our society in better shape for the next generation. We are passionate about what we do, and we thrive on teamwork. We are almost 100,000 people united around the world by a culture of care, inclusiveness, and empowerment.

As part of Volvo Group, Renault Trucks counts 10,000 professionals committed to have a positive impact on society. We want to contribute to a more sustainable future. We create the business opportunities to make it happen and we stand up to lead this transformation in the transport industry. We care for each other and value our work-life balance. We are eager to learn and grow. We think as entrepreneurs, we are empowered and fairly recognized for our contribution. We are simple, pragmatic, committed and warm.

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead,we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.