Customer Quality Lead – Data-Driven Vehicle Uptime

Volvo Group; Saint-Priest; Sur place; EUR 60 000 - 80 000; Plein temps

Résumé du poste

Volvo Group Renault Trucks collaboration seeks a Customer Quality Manager to own the voice of the customer for LCV quality, connecting commercial teams with Trucks Technology and external partners. You will identify critical issues, mobilize stakeholders and drive robust solutions from field evidence to customer impact.

Your role includes leading quality improvements, coordinating campaigns, leveraging connected-vehicle data, and driving favorable warranty outcomes within an international team.

Qualifications

• Master's degree in engineering or equivalent technical background.
• Strong analytical and problem-solving abilities with data-driven decisions.
• Excellent interpersonal and communication skills with cross-functional influence.
• Fluency in written and spoken English.

Responsabilités

• Identify quality issues affecting LCV internal-combustion and battery-electric vehicles.
• Turn customer insights into action by leading product-quality improvements and containment measures.
• Coordinate the quality network to ensure campaigns are prepared, launched and completed.
• Use connected-vehicle data and off-board diagnostics to strengthen early detection and warranty-cost control.
• Coordinate remote software fixes through Remote Software Download in collaboration with Renault Group.
• Lead contractual warranty-cost recovery with Renault Group and provide data for supplier recovery.
• Own and improve Fleet Quality Scan processes and promote solutions to the network.
• Monitor performance through fault frequency, warranty claims, costs and customer satisfaction.

Connaissances

Analytical thinking

Stakeholder management

Problem solving

Communication skills

English fluency

Formation

Master's degree in engineering

Outils

Jira PIL-CPI

Description du poste

Volvo Group Renault Trucks collaboration seeks a Customer Quality Manager to own the voice of the customer for LCV quality, connecting commercial teams with Trucks Technology and external partners. You will identify critical issues, mobilize stakeholders and drive robust solutions from field evidence to customer impact.

Your role includes leading quality improvements, coordinating campaigns, leveraging connected-vehicle data, and driving favorable warranty outcomes within an international team.