Customer Success Manager • Sales

SoftwareONE Deutschland GmbH; Paris; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

SoftwareONE Deutschland GmbH is seeking a Customer Success Delivery Manager based in Paris. You will support sales teams and build strong relationships with major enterprise customers, ensuring a seamless operational process.

This hybrid role requires proficiency in English and French, alongside demonstrated experience in sales support and customer relationship management. You will collaborate with internal teams to address customer needs and drive digital transformation.

Qualifications

• Demonstrated experience supporting sales teams to help acquire, retain, and grow customer relationships.
• Strong relationship-building skills with clear verbal and written communication.
• Detail-oriented with a strong understanding of technology solutions.

Responsabilités

• Manage quote creation, order processing, and daily customer requests.
• Provide licensing support in collaboration with cross-functional teams.
• Drive timely resolution of escalations by partnering with customers and internal teams.

Connaissances

Sales support experience

Relationship building

Time management

Problem-solving

Description du poste

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world‑class learning and development programs. Whether you’re passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose‑driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

• Do you enjoy supporting sales teams and building strong, long‑term relationships with customers?
• Do you thrive in a dynamic environment where you can solve problems, collaborate across teams, and make a real impact?
• Interested in joining a leading global software and cloud solutions provider helping organizations optimize technology and drive digital transformation?

Practical Information

• Location: Paris France
• Reports to: Team Lead Delivery Customer Success Manager
• Work Arrangement: Hybrid
• Visa Requirements: Valid Visa for France
• Language Requirements: English and French at a professional level

As our Customer Success Delivery Manager you will help deliver an exceptional customer experience by maintaining regular contact with an assigned portfolio of existing customers (Major Enterprise Accounts). You will work closely with a collaborative team of Sales Operations Specialists to support customer needs, strengthen relationships, and ensure smooth operational processes.

Key Responsibilities

• Manage quote creation, order processing, and daily customer and partner requests
• Provide licensing support in collaboration with cross‑functional teams to address customer needs
• Work effectively with internal stakeholders, including Account Managers, Finance, Back Office, and Procurement to support end‑to‑end processes
• Drive timely resolution of escalations by partnering with customers, account teams, and internal support teams
• Develop strong knowledge of industry trends through ongoing training and close collaboration with software publishers

What we need to see from you

• Demonstrated experience supporting sales teams to help acquire, retain, and grow customer relationships while maintaining strong client relations
• Proven ability to manage time, priorities, and daily workload efficiently, including handling high volumes of work and meeting tight deadlines
• Strong relationship‑building skills with clear verbal and written communication and the ability to work independently, show initiative, and adapt to change
• Solid understanding of operational policies, processes, and procedures, with experience in researching information, planning, and scheduling
• Highly motivated and results‑oriented, with a proactive and solutions‑focused mindset
• Detail‑oriented with the ability to break down complex tasks and a strong understanding of technology solutions

Job Function

Sales