Global Salesforce CRM Specialist - Support, Training & Adoption

CEVA Logistics; Marseille; On-site; EUR 42,000 - 65,000; Full time

Job summary

CEVA Logistics in Marseille is seeking a Salesforce CRM Support Expert to join our global CRM team. You will administer the C-View platform, support international users, and drive adoption through training and documentation.

Collaborating with business stakeholders and IT, you will manage user access, perform data updates, test changes, and help ensure data quality and efficiency. Excellent English is mandatory; knowledge of Tableau or Power BI is a plus.

Qualifications

• Significant hands-on experience in Salesforce administration or CRM support.
• Strong knowledge of Salesforce administration, including user management, access rights, configuration and data management.
• Experience supporting business users, troubleshooting issues and coordinating with technical teams.
• Proven experience in user training, documentation and adoption initiatives.
• Experience contributing to CRM enhancements, user acceptance testing and implementation activities.
• Familiarity with KPI reporting; knowledge of Tableau or Power BI is an advantage.
• Excellent English, both written and spoken, is mandatory.

Responsibilities

• Administer global users and manage user access, profiles, roles and permissions.
• Provide day-to-day support to global and local CRM users, investigate issues and coordinate resolutions with IT teams.
• Perform mass data updates and support data quality and consistency.
• Monitor the effective use of C-View and help ensure the platform operates efficiently.
• Deliver training and guidance to global users and local trainers.
• Create, maintain and update training materials, user guides and process documentation.
• Drive user adoption by communicating CRM improvements and promoting best practices.
• Manage global Chatter communities and encourage collaboration between users.
• Conduct post-implementation reviews to ensure that new functionalities meet user needs.
• Support the CRM Manager with projects, operational requests and continuous improvement initiatives.
• Work with business stakeholders and IT development teams to define requirements, test changes and support their implementation.
• Contribute to the C-View roadmap in line with global Customer Care priorities.
• Monitor relevant Salesforce developments and recommend improvements to the platform and its related applications.
• Maintain global sales and service KPI reports and dashboards.

Skills

Salesforce administration

CRM support

User training

KPI reporting

Tableau/Power BI

English proficiency

Tools

Tableau

Power BI

Job description

CEVA Logistics in Marseille is seeking a Salesforce CRM Support Expert to join our global CRM team. You will administer the C-View platform, support international users, and drive adoption through training and documentation.

Collaborating with business stakeholders and IT, you will manage user access, perform data updates, test changes, and help ensure data quality and efficiency. Excellent English is mandatory; knowledge of Tableau or Power BI is a plus.