Global Salesforce CRM Support Expert

CEVA Logistics; Marseille; Sur place; EUR 42 000 - 65 000; Plein temps

Résumé du poste

CEVA Logistics in Marseille is seeking a Salesforce CRM Support Expert to join our global CRM team. You will administer the C-View platform, support international users, and drive adoption through training and documentation.

Collaborating with business stakeholders and IT, you will manage user access, perform data updates, test changes, and help ensure data quality and efficiency. Excellent English is mandatory; knowledge of Tableau or Power BI is a plus.

Qualifications

• Significant hands-on experience in Salesforce administration or CRM support.
• Strong knowledge of Salesforce administration, including user management, access rights, configuration and data management.
• Experience supporting business users, troubleshooting issues and coordinating with technical teams.
• Proven experience in user training, documentation and adoption initiatives.
• Experience contributing to CRM enhancements, user acceptance testing and implementation activities.
• Familiarity with KPI reporting; knowledge of Tableau or Power BI is an advantage.
• Excellent English, both written and spoken, is mandatory.

Responsabilités

• Administer global users and manage user access, profiles, roles and permissions.
• Provide day-to-day support to global and local CRM users, investigate issues and coordinate resolutions with IT teams.
• Perform mass data updates and support data quality and consistency.
• Monitor the effective use of C-View and help ensure the platform operates efficiently.
• Deliver training and guidance to global users and local trainers.
• Create, maintain and update training materials, user guides and process documentation.
• Drive user adoption by communicating CRM improvements and promoting best practices.
• Manage global Chatter communities and encourage collaboration between users.
• Conduct post-implementation reviews to ensure that new functionalities meet user needs.
• Support the CRM Manager with projects, operational requests and continuous improvement initiatives.
• Work with business stakeholders and IT development teams to define requirements, test changes and support their implementation.
• Contribute to the C-View roadmap in line with global Customer Care priorities.
• Monitor relevant Salesforce developments and recommend improvements to the platform and its related applications.
• Maintain global sales and service KPI reports and dashboards.

Connaissances

Salesforce administration

CRM support

User training

KPI reporting

Tableau/Power BI

English proficiency

Outils

Tableau

Power BI

Description du poste

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination and continued learning and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics. As we continue growing at a fast pace, will you “Dare to Grow” with us?

Your Role

As a Salesforce CRM Support Expert, you will play a key role in the administration, support and continuous improvement of CEVA Logistics' global CRM platform, C-View.

Working at the intersection of business and IT, you will support an international community of CRM users, ensure the effective day-to-day operation of the platform and drive user adoption through training, documentation and process improvements.

This role combines hands‑on Salesforce administration, user support and involvement in CRM enhancements and projects. You will work closely with business stakeholders, CRM experts and IT teams to ensure that C-View continues to meet global business needs.

What are you going to do?

• Administer global users and manage user access, profiles, roles and permissions.
• Provide day-to-day support to global and local CRM users, investigate issues and coordinate resolutions with IT teams when required.
• Perform mass data updates and support data quality and consistency.
• Monitor the effective use of C-View and help ensure the platform operates efficiently.

User Training & Adoption

• Deliver training and guidance to global users and local trainers.
• Create, maintain and update training materials, user guides and process documentation.
• Drive user adoption by communicating CRM improvements and promoting best practices.
• Manage global Chatter communities and encourage collaboration between users.
• Conduct post-implementation reviews to ensure that new functionalities meet user needs.

CRM Enhancements & Projects

• Support the CRM Manager with projects, operational requests and continuous improvement initiatives.
• Work with business stakeholders and IT development teams to define requirements, test changes and support their implementation.
• Contribute to the C-View roadmap in line with global Customer Care priorities.
• Monitor relevant Salesforce developments and recommend improvements to the platform and its related applications.
• Maintain global sales and service KPI reports and dashboards.

Who are we looking for?

• Significant hands‑on experience in Salesforce administration, CRM application support or a similar role.
• Strong knowledge of Salesforce administration, including user management, access rights, configuration and data management.
• Experience supporting business users, troubleshooting issues and coordinating with technical teams.
• Proven experience in user training, documentation and adoption initiatives.
• Experience contributing to CRM enhancements, user acceptance testing and implementation activities.
• Familiarity with KPI reporting and dashboards; experience with Tableau or Power BI is an advantage.
• Excellent English, both written and spoken, is mandatory.
• Strong communication, problem-solving and organisational skills, with a proactive and user-oriented approach.

Why Join CEVA Logistics?

At CEVA Logistics, you will be part of a forward-thinking, inclusive workplace that values collaboration, diversity, and professional growth. Our teams are committed to developing innovative solutions that make a tangible difference. Joining us means contributing to a dynamic global network and advancing your career in a supportive environment that recognises individual contribution and collective success.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.