Global Product Support & Onboarding Specialist

Drooms GmbH; Paris; Hybride; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Private health insurance

Lunch voucher

NaviGo card

30 days annual leave plus bank hols

Flexible working hours

Employee health initiatives

Long service awards

Special leave days

Birthday treats

After work events and company parties

Résumé du poste

Drooms is seeking a customer-focused Product Support Specialist to assist international clients through confidential data room projects. You will partner with Sales, Product, and Customer Operations to provide technical support, onboarding, and training for a seamless customer experience.

Requirements include 2+ years in customer support within SaaS, native French and fluent English, strong technical aptitude, and excellent communication.

Qualifications

• 2+ years in a customer support role, SaaS experience preferred.
• Native-level French and fluent English.
• Strong technical aptitude and quick learning of new software.
• Experience with firewalls or related security tools is beneficial.
• Excellent customer service and communication skills.

Responsabilités

• 1st and 2nd level support via telephone, email, and chat.
• Handle technical customer inquiries related to applications, access management, security settings, and similar topics.
• Planning and execution of confidential data room projects; oversee lifecycles for timely delivery and quality.
• Onboarding and training: web and in-house sessions to ensure product understanding.
• Document management: prepare/upload confidential documents, create indices, manage user permissions.
• Contribute to departmental KPIs and support regular reporting activities.
• Collaborate with Sales, Product, and Customer Operations teams for alignment.

Connaissances

2+ years in customer support

French native

English fluent

Strong communication

Team collaboration

Technical aptitude

Outils

Firewalls experience

Description du poste

Drooms is seeking a customer-focused Product Support Specialist to assist international clients through confidential data room projects. You will partner with Sales, Product, and Customer Operations to provide technical support, onboarding, and training for a seamless customer experience.

Requirements include 2+ years in customer support within SaaS, native French and fluent English, strong technical aptitude, and excellent communication.