SaaS Product Support Specialist: Onboarding & Training

Drooms; Paris; Hybride; EUR 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Private health insurance

NaviGo card

30 days annual leave

Flexible working hours

Mobile working

Employee health initiatives

Long service awards

Special leave days

Birthday treats

Annual company parties

Résumé du poste

Drooms is seeking a Product Support Specialist to assist international customers through the lifecycle of confidential data room projects. You will provide technical support, onboarding, and training, working with Sales, Product, and Customer Operations to ensure a seamless experience.

You’ll need 2+ years in customer support, fluency in French and English, and a strong technical aptitude. The role supports hybrid working arrangements in France and offers local benefits.

Qualifications

• 2+ years in a customer support role, preferably within a SaaS company.
• Project management experience would be an advantage.
• Native-level French and fluent English, written and spoken.
• Strong technical aptitude with quick learning of software and systems.

Responsabilités

• 1st and 2nd level user support via telephone, email, and chat.
• Handle technical inquiries related to applications, access management, and security settings.
• Plan and execute confidential data room projects and oversee lifecycles.
• Onboarding and training: web and in-house sessions for customers.
• Document management: prepare/upload documents, manage permissions.
• Contribute to KPIs and regular reporting activities.
• Collaborate with Sales, Product, and Customer Operations for alignment.

Connaissances

Customer support

SaaS experience

French native

English fluent

Project coordination

Outils

Firewalls

Description du poste

Drooms is seeking a Product Support Specialist to assist international customers through the lifecycle of confidential data room projects. You will provide technical support, onboarding, and training, working with Sales, Product, and Customer Operations to ensure a seamless experience.

You’ll need 2+ years in customer support, fluency in French and English, and a strong technical aptitude. The role supports hybrid working arrangements in France and offers local benefits.