Remote-First Product Support Specialist — Growth & Impact

Pigment; France; Hybride; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Competitive package

Stock options

Trust and flexible working hours

High-end equipment

Remote-friendly environment

Résumé du poste

Pigment is searching for a Customer Support Specialist to deliver exceptional service and support for our AI-powered business planning platform. In this role, you'll assist customers, troubleshoot issues, and contribute to a multi-award winning support team.

The successful candidate will have a 'can-do' attitude, strong interpersonal skills, and proficiency in English and French. Experience in SaaS, technical support, or financial planning is ideal. Join us in Paris and be part of a collaborative, innovative team dedicated to customer excellence.

Qualifications

• Excellent written and interpersonal skills.
• Can-do attitude and hands-on approach.
• Ability to prioritize and provide great customer service.

Responsabilités

• Serve as the primary point of contact for customers seeking help.
• Diagnose, replicate, and resolve product issues.
• Work with customers to help them better use Pigment.

Connaissances

Customer service

Technical problem solving

Project management

Interpersonal skills

Proficiency in English and French

Formation

Experience in technical support or application support

Financial qualification

Outils

HTML

CSS

SQL

APIs

Description du poste

Pigment is searching for a Customer Support Specialist to deliver exceptional service and support for our AI-powered business planning platform. In this role, you'll assist customers, troubleshoot issues, and contribute to a multi-award winning support team.

The successful candidate will have a 'can-do' attitude, strong interpersonal skills, and proficiency in English and French. Experience in SaaS, technical support, or financial planning is ideal. Join us in Paris and be part of a collaborative, innovative team dedicated to customer excellence.