Global Office & Sales Operations Manager

Coates Group; Paris; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Annual bonus program

Thrive Program

Flexible work options

Wellbeing activities

Global Wellness paid day off

Give Back Day

Job summary

Coates Group is seeking a proactive Sales Operations and Administrative Manager to streamline O2C processes, manage office operations, and support international stakeholders.

You will coordinate finance operations, maintain customer data, support onboarding, and drive efficiency across our Europe growth. Fluency in French and English, plus strong MS Office, CRM and ERP experience, are essential.

Qualifications

• Experience in sales administration and finance operations in multi-tasking, multi-functional, and global environments.
• Excellent oral and written communication skills, in French and in English.
• Ability to engage with various internal and external stakeholders with strong relationship management skills.
• Strong knowledge of Microsoft Office Suite, familiarity with modern technology management processes and business tools, CRM and ERP systems.

Responsibilities

• Support in O2C process execution, in partnership with AM/PM and GSS (sales orders, quotations, invoices)
• Distribute quotations and invoices to customers via requested platform (direct email / upload via platform)
• Manage PO not managed by SC (e.g. services)
• Maintain, monitor and alert on costs and selling price application
• Drive cash collection based on weekly AR tracker provided by finance team through emails and phone calls to chase age debt
• Support in AR reconciliation and linked balances, interacting with the customer in case of uneven balance (need for credit note, correction on existing invoices etc…)
• Work with AM/PM on cash collection escalation when necessary
• Maintain customer database, including new customer creation and continuous accounting point of contacts update
• Drive any ad hoc project linked to sales administration (direct debit implementation for instance)
• Ensure smooth and efficient office operations, including facilities maintenance, travel arrangement for the crew, courier management, and vendor liaison.
• Support employee onboarding and personnel administration, including the accurate filing of corporate and legal documentation.
• Manage Local IT equipment inventory
• Provide administrative support across the business unit, work with P&C Business Partner for International Markets on implementation of P&C initiatives and continuously improve admin processes and efficiencies.
• Event management for both offices, twice per year (mid-year and end-of-year)
• Key contact for Communication team

Skills

Sales admin

Bilingual FR/EN

Stakeholder management

MS Office / CRM / ERP

Tools

CRM

ERP systems

Microsoft Office Suite

Job description

Coates Group is seeking a proactive Sales Operations and Administrative Manager to streamline O2C processes, manage office operations, and support international stakeholders.

You will coordinate finance operations, maintain customer data, support onboarding, and drive efficiency across our Europe growth. Fluency in French and English, plus strong MS Office, CRM and ERP experience, are essential.